🛠️ What You’ll Do
Provide support via phone to our Polish-speaking customers
Assist with order localisations, refunds, returns, warranties, product information
Support customers on topics like warranties, promotions and discounts, and general product usage
Contribute to knowledge base articles and internal documentation
Stay up to date with the latest products and procedures through training and self-learning
🧐 You’ll Thrive If You Have...
Fluent Polish(B2–C1) and good English (at least B1), both spoken and written
Minimum 3 months experience in customer support, preferably in a contact centre/BPO environment
A knack for problem-solving with technical and logical thinking skills.
Positive attitude and ability to remain calm in a fast-paced support environment
🎁 What We Offer at Ascensos
Net salary: 6700 RON
Meal vouchers – 35 RON/day
Private health insurance after 3 months
Paid training and access to Ascensos' Talent SPA (Learning & Development)
Wellness initiatives and employee assistance programs
Clear career growth paths: 90% of promotions come from within
💼 Welcome to Ascensos
At Ascensos, we don’t just support customers—we create exceptional experiences. As one of Europe’s fastest-growing BPO providers, we partner with leading global brands to deliver smart, human-centered support from our hubs in the UK, Romania, Turkey, South Africa, and the Caribbean.
Now, we’re expanding our Bucharest team with a Polish-speaking Support Advisor to work with one of our clients. You’ll help customers from Poland and UK enjoy smooth experiences with their orders and products.
🔍 About the Role
Position: Customer Support Advisor
Languages: Polish (B2–C1) + English (B2 or above)
Work model: 2 weeks, from the office (Bucharest) and then remote
Support region: Poland and UK
Schedule: Monday to Friday, 10.00 – 19:00
Training period: 2 weeks, from the office and then remote
Project type: Typical interactions include support for online orders, warranty support, product information, and case indexing;

Ascensos is an award-winning omnichannel contact center dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including Wickes, ALDI, B&Q, DFS, Sofology, Ann Summers and Big Bus Tours.

Customer service careers can be extremely rewarding, and the Ascensos culture is a huge part of what makes us the employer of choice for so many.

With operations in the UK, Romania, Turkey and South Africa, we are fully invested in empowering our colleagues to thrive because we are committed to our teams' success.

We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

Looking forward to having you in #theAteam!