Responsibilities
· Ensures that the process activities are carried out in accordance with the solution agreed with the customer in the Design and Transition phase.
· Ensures that the performance objectives (KPIs) / process delivery time (SLAs) set under the contract are fulfilled.
· Proposes and implements the solution for new clients, acting as an SME for the process/processes.
· Carries out transformation initiatives and projects to deliver financial and productivity benefits to customers in accordance with the contractual clauses concluded with the client.
· Oversee and coordinate a variety of projects, ensuring they are completed on time, within scope, and within budget. This includes liaising with different departments, managing resources, and ensuring clear communication among stakeholders.
· Supplier and Stakeholder Management: serve as the primary contact for suppliers and internal stakeholders. Foster strong relationships to ensure smooth collaboration on projects and initiatives.
· Financial Oversight: monitor costs related to projects and initiatives, prepare necessary documentation for payment processing, and provide regular updates to relevant stakeholders.
· Continuous Improvement: regularly review and assess departmental processes, recommending and implementing improvements where necessary.
What can we offer?
• Attractive salary.
• Stable job offers - employment contract.
• Work in a multicultural environment;
• Various trainings (initiating, soft skills).
• Possibility of development;
• Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).