Project / Program Manager

Location: Canada (Remote)

Time Zone Preference: Eastern Time

Contract: 6 months, with possibility of extension

We are looking for an experienced Project / Program Manager to join a Professional Services organization delivering complex customer-facing software programs.

This is a senior, executive-facing role for someone with strong end-to-end program leadership experience across the full delivery lifecycle. The right candidate will be confident leading cross-functional teams, managing customer relationships, and driving delivery across scope, schedule, financials, governance, risks, and stakeholder communications.

What you’ll do

• Lead complex customer-facing programs from initiation through delivery and closure
• Build and drive cross-functional execution plans that balance scope, timeline, budget, and quality
• Manage project governance, risks, issues, dependencies, communications, and working agreements
• Partner closely with customers, internal delivery teams, and leadership to ensure successful outcomes
• Communicate effectively with senior stakeholders and executives on both the customer and internal sides
• Drive decision-making when delivery risks, scope changes, or operational constraints arise
• Maintain strong control over financials, forecasting, reporting, and delivery performance

What we’re looking for

• Significant experience in project and program management within a Professional Services environment
• Proven success leading complex, customer-facing software delivery programs
• Strong executive presence and ability to manage senior stakeholders with confidence
• Demonstrated ownership of scope, schedule, financials, governance, risks, and issues
• Experience leading cross-functional teams in dynamic, high-accountability environments
• Strong communication, escalation management, and customer-facing leadership skills

Strongly preferred

• Experience delivering programs in telecom, especially OSS / BSS / network inventory environments
• Experience working with Tier-1 telecom operators, carriers, or similarly complex enterprise customers
• Background in software, networking, or large-scale transformation programs

If you have the right mix of customer-facing program leadership, executive communication, and telecom delivery experience, we’d love to hear from you.

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