📢 Quality Analyst &Trainer; with Italian & English- SIBIU
Adaugat: 4 săptămâni în urmă
TP Romania
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Key Responsibilities:
Monitor, coach, and mentor agents to enhance performance, ensuring consistent service quality and policy adherence.
Conduct training sessions for new hires and existing staff, updating materials and introducing best practices based on quality insights.
Analyze quality metrics and feedback, identify improvement areas, and implement targeted training or coaching actions.
Collaborate with Team Leaders and Management to develop agent- and team-specific development plans and engagement initiatives.
Maintain detailed quality and training reports, sharing performance insights and recommendations with stakeholders.
Handle customer inquiries with professionalism and ensure compliance with data security and protection standards.
Ensure compliance with company regulations concerning Data Security and Protection Standards
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