Collaborating with Product Managers, Developers, Content Authors, and Program Managers to ensure LiveLabs workshops meet high quality and usability standards;
Testing LiveLabs workshops end-to-end, validating steps, commands, screenshots, environment provisioning, behavior, and overall user experience;
Identifying, documenting, and tracking defects with clear, reproducible steps and verifying fixes once resolved;
Providing first-level support to workshop authors and LiveLabs users, troubleshooting issues efficiently and communicating solutions clearly;
Ensuring adherence to LiveLabs publishing standards, templates, and processes to maintain accurate, consistent, and up-to-date content;
Reviewing content for clarity, completeness, and consistency, proactively identifying gaps, outdated information, or usability issues;
Improving QA workflows, checklists, and testing processes to reduce friction and raise overall content quality;
Validating content readiness for major releases, themed seasons, and large-scale enablement events;
Advocating for the end-user experience to ensure LiveLabs remains intuitive, reliable, and frustration-free.
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