Quality Customers Complaints
Adaugat: 1 săptămână în urmă
SC Marquardt Schaltsysteme SCS
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Main Tasks of the Position:
- Receiving customer complaints;
- Registering complaints in accordance with the established procedure;
- Technical analyze of parts coming from field failures
- Coordinating the control activities of the suspect product;
- Participating and verifying the implementation of the measures given to the customer;
- Reporting and informing the customer on the progress of the remediation process;
- Closing the process and remedying complaints;
- Developing work instructions for the suspect product sorting team;
- Monitoring results of sorting actions, internal communication of these results;
- Monthly consultation of customer portals, internal communication of quality system performance level (e.g. ppm, number of complaints, number of parts complained about, deliveries on time, etc.);
- Planning, conducting and documenting specific internal audits;
- Communicating audit results to stakeholders
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