Your responsibilities:

• Respond to all customers’ inquiries within given timescales, efficiently and effectively through emails, calls and chat.
• Answer all general enquiries from all levels of customers.
• Recognize when a problem or query should be transferred to another department or Tier 2.
• Deal with all non-voice transactions as requested or required.
• Enter and retrieve information into local CRM system.
• Maintain and update customer and internal information.
• Supply information to provide solutions for customers.
• Risk Management
• Advise and provide solutions for telephone callers.
• Use guidelines provided and own initiative to decide if a problem / query should be escalated.
• Expended warranty sales
• Back-office activities

Discover what awaits you and we are offering:

• Daily meal tickets worth 30 RON to keep you fueled.
• Comprehensive private medical insurance to take care of you (can be also extended to your family).
• Employee Assistance Program Subscription with EAP Romania, providing support for your well-being and personal development
• Great discounts at our partner shops, including electronics, telecommunications subscriptions, dentist partner clinics and optical clinics
• Access to the 7card by Gympass for your fitness and well-being
• Special banking offers to support your financials
• Referral bonus, depending on the campaign of the job opening
• A well-defined career path with many opportunities to grow and explore
• A warm, multicultural environment where your unique voice is valued and celebrated
• Access to a wide range of training and development opportunities
• Discover our vibrant communities of interest, including sports, volunteering, mental health allies, parenting and many other.