Responsibilities:
Order and Logistics Management

• Accurately process and verify sales orders, including customer and payment details, within the ERP system;
• Coordinate with factories and logistics teams to manage and communicate delivery times and schedules to customers;
• Expedite orders as needed to ensure timely delivery to the customer;
• Handle all sales-related documentation, including preparing quotations, contracts, and proposals;
• Maintain and update sales and customer records in the CRM system to ensure data accuracy;

Financial and Administrative Support

• Manage the invoicing process by issuing and tracking sales transaction invoices;
• Collaborate closely with the Finance department to streamline the invoicing and reconciliation process;
• Answer customer inquiries and obtain missing information via phone or email regarding orders, deliveries, and products;
• Generate regular sales reports to track and evaluate order processing and sales performance;
• Communicate important customer feedback to relevant internal departments.