The Role
As a Sales Support Specialist, you will be responsible for qualifying leads, supporting sales processes, maintaining CRM data, and coordinating customer follow-up activities. You will work closely with internal departments to ensure smooth project administration, accurate invoicing, and high customer satisfaction.
This position is ideal for someone who enjoys combining customer interaction, administration, and commercial support in a fast-growing and dynamic environment.
Key Responsibilities:
Sales & Lead Management

• Qualify and follow up on inbound leads received via phone, email, and website enquiries.
• Gather project information and create qualified opportunities in Salesforce.
• Support the sales team by following up on open quotations and updating opportunity records.
• Monitor project end dates and identify opportunities for contract extensions or new projects.
• Ensure all won opportunities are fully documented and ready for operational handover.
• Maintain accurate customer and opportunity data within Salesforce.Customer Success & Account Support
• Conduct customer satisfaction follow-up calls after project implementation.
• Promote BauWatch digital services and customer applications.
• Build strong customer relationships and act as a trusted point of contact.
• Coordinate complaint handling and ensure timely resolution.
• Follow up on customer feedback and satisfaction surveys.

Administrative & Commercial Support

• Support contract administration and project documentation.
• Maintain pricing information and sales support materials.
• Coordinate return requests and related logistics.
• Process service requests and support invoicing activities.
• Assist Finance with billing-related administration and customer communications.

Cross-Functional Collaboration

• Act as the first point of contact for internal operational support requests.
• Work closely with Sales, Operations, Finance, and Customer Service teams.
• Help ensure efficient communication between customers and internal stakeholders.
• Contribute to continuous process improvements and service excellence.

What We're Looking For:
Essential

• Bachelor's degree or equivalent experience in Sales, Business Administration, Customer Service, or a related field.
• Excellent communication skills in Dutch, French and English.
• Strong administrative and organizational skills.
• Customer-oriented mindset with strong relationship-building abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with CRM systems (Salesforce experience is an advantage).
• Proactive, detail-oriented, and solution-focused attitude.

Preferred

• Experience in sales support, inside sales, customer service, or commercial administration.
• Experience working in construction, security, technology, or B2B services environments.

Join BauWatch – Europe’s Leader in Temporary Site Security
BauWatch is the leading provider of advanced temporary security solutions across Europe, protecting construction sites, infrastructure projects, renewable energy sites, vacant properties, and logistics facilities. With more than 15 years of experience, operations in 11 countries, and over 55,000 projects successfully secured, BauWatch combines cutting-edge technology with exceptional customer service to deliver 24/7 protection.
We are looking for a proactive and customer-focused Sales Support Specialist to join our Belgian team. In this role, you will play a key part in supporting our Sales, Operations, and Finance teams while ensuring an outstanding customer experience throughout the customer journey.

CWS offers a challenging environment in a dynamic and solid organization with plenty of opportunities for development and growth opportunities. We are a no-nonsense employer where teamwork, service orientation and interpersonal relationships are the driving force. We would like to offer you a good salary, great international colleagues, plenty of room for development and more. CWS Business Global Services is a Finance & IT Hub Center that started its journey in May 2019, in the heart of Transylvania, Sibiu, with one employee and now we are over 90 colleagues, in several cities from Romania. We are part of CWS Group company with over 100 years of activity in six solution areas: Hygiene, Floor Care, Fire Safety, Work wear, Cleanrooms, and Healthcare.

CWS Group has over 11,000 employees working at around 130 sites, in 16 European countries, with 43 company-run, high-tech laundries located all over Europe. The Group annual turnover is around € 1.22 billion. The company is working to create a healthier and safer tomorrow, is the CWS vision and one which we are committed to achieving on a daily basis. New standards were set, with sustainable innovations: the concepts of recycling and renting have always been at the heart of our business model. Our holistic system solutions will contribute to improved health, safety and protection in the future. For you, your staff and your customers. Every single day. You can apply via this job ad or you can send your application at: [email protected]