Key Responsibilities
Prospecting

• Identify potential customers through databases, online research, websites, and CRM systems
• Conduct outbound calls to generate qualified leads and sales opportunities for the UK Sales team
• Engage prospects and assess business opportunities through effective questioning and qualification
• Gather relevant customer and project information to support opportunity creation
• Schedule appointments and meetings for Sales Representatives
• Maintain a structured prospect pipeline and follow-up process

Email Outreach & Prospect Engagement

• Execute targeted email campaigns and prospecting activities
• Draft professional, engaging, and personalized email communications
• Conduct follow-up activities through email and phone outreach
• Build and nurture prospect relationships throughout the qualification process
• Maintain consistent and professional customer experience across all communication channels
• Support leading nurturing activities and sales campaignsCRM & Sales Administration
• Create and update leads, contacts, opportunities, and activities in Salesforce
• Maintain accurate customer and prospect records
• Track prospect interactions, sales activities, and follow-up actions
• Support opportunity management and pipeline updates
• Prepare reports and provide administrative support to the Sales team
• Ensure data quality and completeness within Salesforce

Sales Support & Commercial Coordination

• Assist Sales Representatives with lead qualification and opportunity follow-up
• Support quotation and opportunity tracking processes
• Monitor project status and update CRM records accordingly
• Coordinate customer information and documentation required for sales processes
• Identify potential opportunities for upselling and future business developmentCustomer & Operational Support
• Respond to customer and prospect inquiries via phone and email
• Support customer follow-up activities and satisfaction initiatives
• Coordinate with internal teams to ensure timely handling of requests
• Assist with complaint management, return coordination, and general operational support
• Act as a reliable point of contact for sales-related administrative activitiesTechnology & Productivity
• Leverage AI-powered tools to improve prospect research, communication quality, and daily productivity
• Use technology to streamline workflows and improve sales effectiveness
• Support the adoption of digital tools and best practices across sales support activities
• Stay informed about emerging technologies that can enhance commercial performance

Your Profile
Qualifications

• Bachelor's degree or equivalent professional experience

Experience & Skills

• Previous experience in Telesales, Sales Support, Customer Service, or a similar commercial role
• Comfortable making outbound calls and engaging with prospective customers
• Excellent written and verbal communication skills in English
• Strong email-writing skills with the ability to create professional, persuasive, and customer-focused business communications
• Commercially minded with a genuine interest in sales, customer engagement, and business growth
• Strong research and prospecting abilities
• Experience using CRM systems, preferably Salesforce
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and follow-up activities effectively
• Proactive, self-motivated, and results-oriented
• Comfortable using AI-powered tools to improve productivity, research prospects, and enhance communication quality
• Good knowledge of Microsoft Office applications

Language Requirements

• English – Fluent (spoken and written)
• Additional European languages are considered an advantage

What We Offer

• An international and collaborative working environment
• The opportunity to work closely with Sales, Operations, and Customer Success teams
• Exposure to modern sales technologies, CRM platforms, and AI-powered tools
• A dynamic role combining business development, customer engagement, and sales operations

Join BauWatch – Europe’s Leader in Temporary Site Security
BauWatch is the leading provider of advanced temporary security solutions across Europe, protecting construction sites, infrastructure projects, renewable energy sites, vacant properties, and logistics facilities. With more than 15 years of experience, operations in 11 countries, and over 55,000 projects successfully secured, BauWatch combines cutting-edge technology with exceptional customer service to deliver 24/7 protection.
About the Role
We're looking for a commercially minded communicator who enjoys identifying new business opportunities, engaging with prospects, and crafting effective outreach messages. This role combines outbound prospecting, relationship building, and sales support, with a strong focus on generating qualified opportunities for the UK Sales team.
As a Sales Support Specialist, you will be responsible for identifying and engaging potential customers in the UK market. Using a combination of phone outreach, email campaigns, CRM tools, online research, and AI-powered productivity tools, you will help build and nurture a strong sales pipeline while supporting the wider sales organization with administrative and operational activities.

CWS offers a challenging environment in a dynamic and solid organization with plenty of opportunities for development and growth opportunities. We are a no-nonsense employer where teamwork, service orientation and interpersonal relationships are the driving force. We would like to offer you a good salary, great international colleagues, plenty of room for development and more. CWS Business Global Services is a Finance & IT Hub Center that started its journey in May 2019, in the heart of Transylvania, Sibiu, with one employee and now we are over 90 colleagues, in several cities from Romania. We are part of CWS Group company with over 100 years of activity in six solution areas: Hygiene, Floor Care, Fire Safety, Work wear, Cleanrooms, and Healthcare.

CWS Group has over 11,000 employees working at around 130 sites, in 16 European countries, with 43 company-run, high-tech laundries located all over Europe. The Group annual turnover is around € 1.22 billion. The company is working to create a healthier and safer tomorrow, is the CWS vision and one which we are committed to achieving on a daily basis. New standards were set, with sustainable innovations: the concepts of recycling and renting have always been at the heart of our business model. Our holistic system solutions will contribute to improved health, safety and protection in the future. For you, your staff and your customers. Every single day. You can apply via this job ad or you can send your application at: [email protected]