Key Responsibilities:

• Proactively contact existing UK customers via outbound calls as part of retention and product migration campaigns
• Engage customers in structured outbound conversations to support product changes and service continuity
• Prepare, manage and follow up on customer order forms, ensuring accuracy and timely signatures
• Process customer orders end-to-end, following defined commercial workflows
• Update and maintain customer, order and activity data in Salesforce (SFDC)
• Support service and licence activation using dedicated platforms
• Understand basic product and licence levels to ensure correct activation
• Handle customer responses and follow-ups resulting from outbound campaigns (calls and emails)
• Maintain accurate customer account information across systems
• Collaborate with internal teams to resolve operational or account-related topics
• Use Google Workspace (Gmail, Sheets, Docs, Drive) for communication, documentation and reporting
• Follow detailed processes, scripts and compliance requirements
• Manage multiple tools simultaneously with high attention to detail

We offer:

• Stable job, in a multicultural fast-growing environment
• Above-average fixed salary, performance and tenure-based bonuses, depending on the position
• Monthly meal tickets
• Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
• Private medical subscription coverage
• Extra health benefits: special discounts for dental care and optical services with our partners
• Gym subscription reimbursement, after the trial period
• Free subscription to the Bookster virtual library
• Dedicated psychologist available for free sessions (online or face to face)
• Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
• Paid training and international career opportunities
• Multilingual exposure - improve your spoken and written language skills
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long