Job description
Our customer is a German company specializing in comprehensive IT solutions, supporting enterprises in their digital transformation. With extensive experience, it offers high-quality services that include IT infrastructure management, business applications, and modern workplace (Digital Workplace) solutions.
The company focuses on long-term relationships, tailoring services to meet clients’ specific needs, ensuring stability, security, and innovation. They operate throughout Germany, with its primary goal being to help clients achieve long-term success in a dynamic technological landscape.
The company serves a wide range of clients, including large enterprises and organizations with complex IT needs and provides modern IT infrastructures and scalable cloud solutions, such as SAP and AI, customized to clients’ requirements.
About the role:
We are looking for skilled and experienced SAP BASIS Engineers to join our team and play crucial role in ensuring the smooth operation of SAP systems. You will have the opportunity to apply your expertise in system maintenance, configuration, performance tuning, and security management. Collaborating closely with different functional and technical teams, you will help support SAP environments and manage system landscapes efficiently. Your expertise will be pivotal in driving the stability and scalability of SAP environments, aligning them with business goals.
If you are looking to enhance your skills and thrive in a dynamic technical environment, we encourage you to apply!
Responsibilities:

• Service delivery for multiple international customers
• Regular communication and interaction with customers
• Day to day operation support of SAP systems
• Performance analysis and tuning of SAP and underlying database and operating system
• Planning and execution of client and system copies according to customer requirements
• Installation of SAP and Database patches
• Analysis and elimination of SAP and database errors
• Working with multiple teams (OS, DB, Network, Backup, SAP Functional) based on troubleshooting requirement
• Proactive system monitoring and actions to avoid outages, troubleshoot issues, and manage multiple SAP systems within the landscape
• Reviewing SAP Security vulnerabilities and implementing the corrections as per the SAP notes
• Knowledge of different SAP systems like S4HANA, BW, BTP, PI, BO, APO, Solution Manager, SAP Cloud Connector etc.
• Backup and disaster recovery
• Configure and troubleshoot printers in the SAP environment to ensure smooth operations
• Oversee transport management and interfaces, ensuring proper connectivity with other SAP and Non-SAP systems
• Document support activities, track changes, and manage the process for changes
• prepare Root Cause Analysis (RCA) for major incidents to prevent recurrence
• Ensure alignment of SAP systems with business objectives and compliance with organizational standards, policies, and procedures
• Ensuring compliance with SLAs, managing on-call support schedules, and maintaining 24/7 operational availability

Work Schedule:
The position includes two shifts, from 7:00 to 19:00.
Night hours are covered by on-call duty.
On-call shifts last one week and occur approximately every 7–8 weeks.