Overview
Agency Summary
With over a century of history advancing the value of parks, Indy Parks is committed to protecting and enhancing the community's assets for the future. We will be a leader in making Indianapolis a vibrant, happy, and healthy place to live. By providing premier greenspaces and recreation opportunities, we welcome all residents, regardless of race, gender, socio-economic status, ability, or identity, to connect to nature, to the community, and to themselves. The agency is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.
Job Summary
Gate Attendant is responsible for collecting daily fees, selling annual park passes, dog park passes, and welcoming park visitors, providing a positive customer experience. Established policies and procedures control actions. Position requires the knowledge of park policies and practices. Limited, but effective independent judgment is required. Appropriate use of resources, i.e., staff manuals, park personnel, etc. to make informed decision is required. Ability to be people oriented. Seek first to understand the other person’s point of view and remain calm in challenging situations. Report all financial irregularities immediately.Position reports to Park Manager.
Equal Employment Opportunity
The City of Indianapolis Marion County is an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.
Position Responsibilities
Key Responsibilities

• Provides excellent customer service by having frequent interaction with citizens and park patrons; answering questions; and providing directions
• Scans cards and greet incoming customers in a pleasant manner, monitor and control access to the facility
• Collects money for daily park entry/admission fees, annual park passes, dog park passes
• Provides accurate information on facility services, programs, schedules, costs, annual pass membership, directions, and policies. Answer questions and address issues in a positive, caring manner
• Answers questions regarding park facilities, programs, and directions
• Accurate accounting for daily finances
• Keep area around welcome center clean and litter free
• Opening and closing of the buildings according to established procedures
• Opening, balancing, and cashing out your own cash drawer at the end of shift
• Accurately complete any required paperwork including but not limited to, dog park applications, annual pass memberships, facility rentals, timecards, inspections, incident reports and bank draft forms
• Attend meetings or training sessions as required
• Responsible for cleanliness and general appearance of work site and provide a positive image between department and community
• Report to work on time with a positive, friendly attitude wearing professional attire/uniform and name badge. Adhere to time off and office policies
• Various clerical tasks such as typing, copying, filing, billing, phone calls, mailings, stuffing packets and other tasks
• Ability to work not only at Welcome Centers but also front desk of the Earth Discovery Center, Ornithology Center, Administration Building and 42 nd St Boat Ramp where they would answer phones and addition to above responsibilities
• Monitor park activities
• Adhere to department policy and procedure
• Respond to safety and emergency situations
• Scheduling and implementing facility rentals
• Must maintain confidentiality at all times This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time
  

Qualifications
Minimum Job Requirements and Qualifications
Effective in customer relation skills with community and with City staff. Effectively communicate park policies. Knowledge of basic computer programs and cash registers. Must be self-motivated. Ability to work productively with limited supervision. Ability to work varied work schedule including weekends, evenings, and holidays. Ability to train seasonal staff. Ability to build rapport and relate well with others. Listening for understanding and meaning; speaks and writes effectively. Takes initiative to assist others. Ability to stand or sit for extended periods of time. This position requires bending, stooping, reaching, sitting, standing, walking, lifting, finger dexterity, typing, grasping, and talking. Requires corrected vision and hearing to normal range. Candidate must be comfortable working within a diverse organization and have a fluency in and commitment to matters of equity and inclusion.
Preferred Job Requirements And Qualifications
High School education and /or GED, and a minimum of at least one (1) year work experience in a customer service environment preferred.
If your qualifications meet the requirements of the posted position, your application will be referred to the hiring agency. Once the agency receives your application, all further communication during the interview and selection process will be handled directly BY THE AGENCY . It is IMPERATIVE that you record the contact information of the individual who is scheduling your interview. City-County HR will not have access to this information, is not involved in the interview or selection process, and can only confirm whether an application has been referred. After selection of the successful candidate, an official offer of employment will be made by HR.
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