Who We Are
We drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies – and for their people.
As part of NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co-innovates solutions that encourage experimentation and recognize great work. With us, you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network.
We are looking for a ServiceNow Platform Technical Administrator with German to join our team, to provide platform administration and technical support for two ServiceNow instances. This is a hands-on technical role responsible for ensuring platform stability, security, and operational excellence across the ServiceNow environment.
What You'll Be Doing

• Administer and maintain two ServiceNow platform instances, ensuring high availability, performance, and reliability.
• Perform platform configuration, administration, and ongoing operational support.
• Plan and execute ServiceNow release upgrades, patch management, and Automated Test Framework (ATF) testing.
• Manage data imports, exports, and foundation data integration activities.
• Support the initial setup, configuration, and security hardening of the second ServiceNow instance.
• Plan, implement, and maintain MID Servers and related connectivity.
• Configure and support Single Sign-On (SSO) integration.
• Manage application transport and promotion processes across Development, Test, and Production environments.
• Monitor platform health, troubleshoot technical issues, and implement corrective actions.
• Maintain platform documentation, technical procedures, and operational standards.
• Collaborate with development teams, application owners, and infrastructure stakeholders to ensure smooth platform operations.
  

What You’ll Bring Along

• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent experience
• At least 4-7 years of hands‑on experience as a Platform Technical Administrator, ideally in ServiceNow context
• Extensive hands-on experience administering the ServiceNow platform.
• Strong knowledge of ServiceNow platform administration, configuration, and operational support.
• Experience with platform upgrades, patch management, and Automated Test Framework (ATF).
• Experience managing data imports, exports, and foundation data.
• Knowledge of ServiceNow security best practices and platform hardening.
• Experience with MID Server installation, configuration, and maintenance.
• Experience configuring and supporting Single Sign-On (SSO).
• Understanding of deployment and transport management across Development, Test, and Production environments.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Strong communication skills and advanced English and German.
  

Show more
Show less