Who We Are
NTT DATA is a leading global provider of infrastructure and platform services, partnering with some of the world’s most innovative technology vendors. We help organizations modernize their IT landscapes, increase operational efficiency, and enable sustainable business growth through reliable and scalable platforms. We’re looking for passionate, curious, and motivated individuals to join our team and work with clients to translate complex technology into real business value—driving transformation, resilience, and long-term success.
What You'll Be Doing

• Providing operational support for reorganization activities within Windows File Services and NAS environments, ensuring stable, compliant, and timely service delivery.
• Executing approved reorganization tasks, including file share restructuring and rights adjustments, in accordance with defined runbooks and approved procedures.
• Processing eDiscovery requests by locating, extracting, and delivering data in compliance with legal, security, and governance requirements.
• Maintaining audit-ready documentation for all activities, including execution evidence, approvals, request details, and post-change validation records.
• Communicating effectively with stakeholders in German and English to clarify requests, provide status updates, and ensure alignment throughout the request lifecycle.
• Coordinating with technical teams, including Storage and Application teams, for the execution of complex changes and escalations.
• Identifying process improvement opportunities and escalating them to the Continuous Service Improvement team for review and implementation.
• Ensuring adherence to ITIL processes for Incident, Request, and Change Management.
• Validating changes after implementation and escalating issues as needed to ensure service continuity and compliance.
• Supporting rights administration activities and delegated access management within Windows File Services environments.
• Working with Active Directory, NAS concepts, and CIFS/SMB-based file service integrations as part of operational support activities.
• Ensuring all activities comply with security, governance, compliance, and audit requirements.
• Maintaining and improving runbooks, operational documentation, and structured workflows to support consistent and efficient service operations.
• Collaborating with stakeholders and technical teams to ensure effective coordination, escalation, and delivery under SLA-driven timelines.
  

What You'll Bring Along

• Bachelor’s degree in Information Technology or a related field, or equivalent professional experience.
• Minimum 3- 5 years of hands-on experience with file share management, rights administration, and operational support in enterprise IT environments.
• Experience supporting reorganization activities, including file share restructuring, permissions updates, and delegated rights adjustments.
• Experience handling legal and eDiscovery requests in enterprise environments, including data location, extraction, delivery, and documentation.
• Strong understanding of Windows File Services structures, delegated rights, and access management principles.
• Familiarity with Active Directory and NAS concepts in enterprise infrastructure environments.
• Basic knowledge of CIFS/SMB protocols and file service integrations.
• Strong understanding of ITIL processes, including Incident, Request, and Change Management.
• Experience working with ITSM tools such as ServiceNow for request handling, ticket updates, and operational coordination.
• Understanding of compliance and audit requirements, with the ability to maintain accurate, traceable, and audit-ready documentation.
• Proven ability to maintain evidence of execution, approvals, post-change validation, and structured workflows.
• High attention to detail and the ability to work effectively under SLA-driven timelines.
• Strong ability to follow structured processes, runbooks, and escalation procedures.
• Excellent communication skills with the ability to collaborate clearly and effectively with technical and non-technical stakeholders.
• ITIL v4 Foundation certification is mandatory.
• Knowledge of compliance and audit processes is preferred.
• Excellent command of both spoken and written English and German.
  

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