About the Role:
As a Support Specialist, you will be the first point of contact for our customers, playing a crucial role in maintaining our reputation for exceptional customer service. Your day-to-day tasks will include:

• Providing first-level contact and convey resolutions to customer issues.
• Properly escalating unresolved queries to the next level of support.
• Tracking, routing, and redirecting problems to correct resources.
• Updating customer data and producing activity reports.
• Walking customers through problem-solving processes.

Descrierea Jobului
Ca Specialist Suport, vei fi primul punct de contact pentru clientii nostri, avand un rol esential in mentinerea reputatiei noastre pentru un serviciu de calitate exceptionala.
Sarcinile tale zilnice includ:
Oferirea primului nivel de contact si transmiterea solutiilor catre problemele clientilor.
Escaladarea corecta a solicitarilor nerezolvate catre nivelul superior de suport.
Urmarirea, directionarea si redirectionarea problemelor catre resursele corespunzatoare.
Actualizarea datelor clientilor si crearea de rapoarte de activitate.
Ghidarea clientilor prin procese de rezolvare a problemelor.
Salary for this role is based on language proficiency, with differentiated rates for candidates fluent in English, French or Italian at a minimum B2 or C1 level. Each language level is valued according to the specific expertise and demand associated with supporting our diverse customer base. Our compensation package is designed to recognize the unique contributions that multilingual skills bring to our support team.
Support Specialist
* The candidate can choose to work remote or hybrid in Sibiu.
We Are Looking For Someone Who:

• Has excellent communication skills in English, French, German or Italian
• Possesses strong client-facing and communication skills.
• Has advanced troubleshooting and multi-tasking skills.
• Is customer-oriented and cool under pressure.
• Has relevant experience in a help desk or customer support role (not mandatory but beneficial).
• Prior experience in customer support is a plus
• Availability to work 24/7 shifts (for English Shifts only)
• 65% of the role will focus on providing phone support.
  25% of the role will involve managing email inquiries.
  10% of the role will consist of assisting customers via chat.

SUPPORT SPECIALIST
Candidatul Ideal
Cautam o persoana care:
Are abilitati excelente de comunicare in limba engleza, franceza sau italiana.
Detine abilitati puternice de relationare cu clientii si de comunicare.
Are competente avansate de rezolvare a problemelor si multitasking.
Este orientata catre client si poate lucra sub presiune.
Are experienta relevanta intr-un rol de help desk sau suport clienti (nu este
obligatorie, dar reprezinta un avantaj).
Experienta anterioara in domeniul suportului pentru clienti constituie un plus.
Este disponibila sa lucreze in ture 24/7 (doar pentru turele in limba engleza).
Distributia activitatilor:
65% din rol presupune furnizarea de suport prin telefon.
25% din rol implica gestionarea cererilor prin e-mail.
10% din rol consta in asistarea clientilor prin chat.

About the Company
Consilo WEB is a Sibiu-based company specializing in outsourced remote sales services.
With over 8 years of experience, we provide tailored solutions for telesales, customer loyalty and retention, lead generation, telemarketing, and post-sales services.
We are a young, ambitious team passionate about delivering results and adapting quickly to market demands to ensure excellence for our partners.

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