The Challenge
Are you a self-driven and innovative thinker, a passionate technical problem solver that cares about the customer experience? In this role, you will focus on providing professional customer service, while problem solving and communicating complex technical issues to technical audiences via email and chat mediums.
Details
Ability to develop simple applications using various programming languages and frameworks to integrate client SDKs and thoroughly test their features. These applications may be built for both client-side environments (web or mobile apps) and backend systems.
Ability to understand SDK code in order to reproduce and document bugs reported by customers.
Experience working with APIs and building integrations between software services, with proficiency in using Postman for testing and debugging.
Ability to configure client SDKs and tools on a local machine using Docker, Docker Compose, and Linux shell commands.
Ability to read and interpret error logs, search through logs to identify and extract detailed information about issues, and either provide solutions or document and escalate the problems to developers.
Working hours: 7-16,10-19, 14-23 - with on-call on weekends in rotation 1 week per month