Main Responsibilities:

• Manage end-to-end executive and VIP travel, including flights, hotels, ground transport, and bespoke requests
• Offer expert recommendations tailored to traveller preferences and company policy
• Handle last-minute travel changes and disruptions with a calm, confident problem-solving attitude
• Deliver exceptional service across phone, email, and chat
• Maintain high customer satisfaction while meeting operational KPIs like productivity and efficiency
• Build long-term relationships with executive travellers through consistent, high-quality service
• Take full ownership of bookings and client requests with accuracy and attention to detail
• Collaborate with peers to uphold a high-performance, elite service culture

What's on offer

• Permanent, full-time contract
• Hybrid work model (3 days per week in the office)
• Private health insurance
• Life insurance coverage
• 12 therapy or coaching sessions for you and your loved ones
• Flexible compensation plan to suit your needs
• 17 weeks of parental leave in the first year
• 16 paid hours of volunteer work per year
• 20 days per year to work from anywhere
• Language classes: English, Catalan, and Spanish
• 4-week sabbatical after 5 years with the company

Our recruitment process

• Step 1: Interview with our Recruiter
• Step 2: Interview with Customer Care Director
• Step 3: Interview with Team Lead plus GDS assessment
• Step 4: Interview with Operations Manager and Director