Title: Sr. UX Researcher

Pay: $75-$80

Type: Hybrid 3x a week DFW 76155

Duration: Contract until 12/31/2026

Position Overview:

This job is a member of the Digital Customer Experience team within the Customer Experience Organization at American Airlines. We're a multidisciplinary UX team that drives the user experience for our customer and employee facing applications.

In this position, you'll work within a cross-functional team where you'll influence product and design decisions with ownership of initiatives from inception through implementation. This role can sit in the product focused on delivering value to product teams or in Design Operations focused on standards and process to scale design across the enterprise.

Key Responsibilities:

This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate, observing any legal obligations including any collective bargaining obligations.

• Influence outcomes and Product Owner decisions based on UX best practices, design principles and research, using agile methodologies.
• Collaborate with Engineering to find the most effective, expedient and efficient way to implement solutions.
• Collect, analyze, present and action feedback and manage changes to UX deliverables.
• Present work clearly and compellingly to stakeholders, leveraging storytelling and presentation skills.
• Provide timely status updates (including work left to do, issues and risks) using project management tools like
• Rally, Jira, Aha!, etc.
• Communicate effectively with all team members to get work done.
• Design the visual style, interface and interaction flow of applications and experiences that adhere to design standards and the patterns of a design system.
• Develop conceptual diagrams, wireframes, visual mockups and prototypes that consider systems thinking and information architecture.
• Create research strategies based on desired outcomes and develop usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.
• Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas.
• Lead end-to-end UX design processes, from ideation through execution.
• Mentor and guide other Designers to foster growth and collaboration.
• Ensure designs are responsive and adaptive for both desktop and mobile platforms.

Qualifications:

• Bachelor's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training
• 3+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
• Experience working closely with Engineers from inception through implementation in an agile environment
• Experience collaborating effectively across disciplines, product lines, roles, geographical and time zone boundaries
• Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
• Experience in responsive, adaptive and accessible designs
• Experience with design for mobile app (iOS and Android), desktop and web applications
• Strong skills in modern design and prototyping tools (Figma, Adobe CC, etc.)
• Understanding of HTML, CSS, JavaScript and other frontend development languages
• Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
• Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus
• Ability to manage multiple concurrent projects and communicate effectively with non-technical users
• In-depth understanding of both qualitative and quantitative research methods
• Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
• Familiarity with emerging technology such as generative AI and spatial computing
• Proficiency in using project management tools (Rally, Jira, Aha!, etc.) to track progress and report status
• Storytelling and presentation skills to effectively communicate design decisions

Preferred Qualifications:

• Master's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training
• 5+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
• Experience with accessibility standards, including WCAG 2.0+ AA compliance, localization and inclusive design
• Ability to adopt and contribute to design systems and promote design standardization across the enterprise
• Proven ability to work in Product and DesignOps environments to meet evolving organizational needs

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