Who We Are
NTT DATA is a leading global provider of infrastructure and platform services, partnering with some of the world’s most innovative technology vendors. We help organizations modernize their IT landscapes, increase operational efficiency, and enable sustainable business growth through reliable and scalable platforms. We’re looking for passionate, curious, and motivated individuals to join our team and work with clients to translate complex technology into real business value—driving transformation, resilience, and long-term success.
What you'll be doing

• Providing Level 2 operational support, troubleshooting, and optimization for live and on-demand video streaming platforms.
• Supporting enterprise, broadcast, and OTT video streaming services to ensure high availability, performance, and quality of service delivery.
• Troubleshooting and resolving complex streaming, encoding, delivery, playback, latency, and quality-related issues.
• Investigating and resolving incidents escalated from Level 1 support within agreed SLA timelines, while ensuring accurate ticket updates and operational documentation.
• Performing root cause analysis for recurring or complex streaming issues and implementing preventative and permanent fixes.
• Monitoring stream health, latency, bitrate, QoS, QoE, service availability, and viewer experience indicators.
• Supporting live events, broadcasts, and high-profile streaming sessions, including time-critical incident response and service validation.
• Configuring and maintaining streaming infrastructure, encoders, transcoders, players, CDNs, and related platform components.
• Assisting with onboarding new channels, customers, streaming workflows, and operational procedures.
• Applying software updates, configuration changes, and patches in accordance with approved change management processes.
• Liaising with vendors, CDN providers, and third-party partners during incidents, escalations, and service improvement activities.
• Analyzing logs, metrics, alerts, and network traffic to isolate issues and support effective incident resolution.
• Maintaining and improving technical documentation, runbooks, operational procedures, incident reports, and knowledge base articles.
• Providing technical guidance and mentoring to Level 1 engineers to improve first-line resolution capability and knowledge sharing.
• Participating in on-call and out-of-hours support rotations for live events, critical broadcasts, and major service incidents.
• Identifying opportunities for automation, service improvement, and operational efficiency across streaming support processes.
• Ensuring all activities comply with security, governance, compliance, and audit requirements.
  

What You'll Bring Along

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Broadcast Engineering, Media Engineering, or a related field, or equivalent professional experience.
• Minimum 3- 5 years of experience in video streaming, broadcast engineering, media operations, or related managed services environments.
• Experience supporting live streaming, video-on-demand platforms, OTT services, or enterprise video delivery environments.
• Hands-on experience supporting live events, high-profile streaming sessions, and time-critical broadcasts.
• Experience working in a NOC, broadcast operations, service desk, or managed services environment.
• Solid understanding of video streaming architectures, workflows, delivery chains, and operational support models.
• Strong knowledge of streaming protocols, including HLS, DASH, RTMP, SRT, and WebRTC.
• Knowledge of video codecs and formats, including H.264/AVC, H.265/HEVC, VP9, and AV1.
• Knowledge of audio codecs, including AAC, MP3, and Opus.
• Experience working with encoders and transcoders such as FFmpeg, AWS Elemental, Wowza, and OBS.
• Familiarity with CDN technologies and providers, including Kollective.
• Ability to analyze logs, metrics, alerts, and network traffic to isolate and resolve streaming issues.
• Strong troubleshooting and diagnostic skills under time-sensitive and high-pressure conditions.
• Calm and methodical approach during live incidents, service degradation, and broadcast-impacting events.
• Customer-focused mindset with strong attention to service quality, viewer experience, performance, and reliability.
• Strong communication skills, with the ability to engage effectively with technical and non-technical stakeholders, vendors, CDN providers, and third-party partners.
• Ability to manage multiple concurrent incidents, priorities, escalations, and SLA-driven activities effectively.
• Detail-oriented approach with strong documentation, reporting, and knowledge-sharing skills.
• Familiarity with incident, problem, change, and release management processes.
• Willingness to learn emerging streaming technologies, standards, tools, and delivery models.
• Excellent command of both spoken and written English and German.
  

Show more
Show less