Attend daily, weekly, and monthly meetings with the client for both FG and RM operations.
Lead daily review meetings (MP, PF, PEP) to discuss previous-day performance, volume forecasts, stock accuracy, and operational challenges.
Conduct daily warehouse walkthroughs (Gemba Walk) for both FG and RM, occasionally together with client representatives.
Participate in scheduled monthly client visits focused on Quality and Health & Safety, alongside designated client stakeholders.
Allocate daily operational tasks to warehouse teams based on client discussions and activity forecasts (receiving, picking, co‑packing, robot transformations, etc.).
Liaise with IT to create and monitor tickets, ensuring issues are resolved and reviewed in weekly IT meetings.
Coordinate with Transport teams to manage all transport-related activities and exceptions.
Lead weekly operational meetings with Team Leaders regarding shift planning, equipment status, and workflow updates.
Oversee H&S activities: PPE orders, annual fire extinguisher inspections, first aid kit maintenance, forklift permit renewals and training scheduling, monthly documentation compliance.
Support Quality functions through quarterly employee trainings, preparation for ISO 22000 and ISO 9001 audits, and monthly waste ticket reporting.