Responsibilities
The Account Delivery Manager is a direct client contact position responsible for delivery of all high value and in-scope contracted services across all involved service delivery towers ensuring that performance goals and cost commitments are met. The ADM works with business partners and vendors to develop, implement and lead a customer centric Account Service Team (AST) operational model driving best-in-class TCE and Quality. The ADM promotes Customer Satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery, identifying and driving optimization while managing scope, resources, cost of delivery and coordination. The ADM understands the client at the local, country, region and WW level to analyze delivery requirements, contribute to clients strategic business plan, and create incremental revenue opportunities. The ADM actively seeks opportunities to drive down the cost of delivery. The ADM is the principal contact for all service operational and tactical issues for the client and company delivery organizations. The ADM develops and nurtures an excellent client relationship at the executive level supporting the Client Manager in establishing the customer as a Reference Account and supporting growth opportunities.Specialist: Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems / projects of diverse complexity and scope. Exercises independent judgment within generally defined policies and practices to identify and select a solution. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues
First Level University Degree or equivalent combination of education and experience.
1 -3 years relevant industry experience.
TIL/ITSM knowledge

ManpowerGroup este expertul global privind forța de muncă, creând soluții inovatoare în domeniu de aproape 70 de ani. În calitate de experți în forța de muncă, în fiecare zi conectăm la piața muncii peste 600,000 de persoane cu diverse abilități, într-o varietate de domenii și industrii. Familia brandurilor ManpowerGroup - Manpower, Experis, Right Management și ManpowerGroup Solutions – ajută peste 400,000 de clienți din 80 de țări și teritorii să identifice, atragă, dezvolte și gestioneze talentele de care au nevoie, oferindu-le soluții cuprinzătoare și integrate. ManpowerGroup este prezent în România de aproape 15 ani, susținând performanța, creșterea și și flexibilitatea a peste 350 de companii din toate regiunile și domeniile de activitate și conectând mii de candidați talentați și profesioniști cu experiență la oportunitățile potrivite.