Account Delivery Manager III / Customer Enablement Manager

Bucharest, Romania

About the Role

We are looking for an Account Delivery Manager / Customer Enablement Manager to join our EMEA Services team. In this role, you will be the key contact for sales teams and clients, ensuring the efficient delivery of high-value contracted services and managing customer e-catalogue operations across Europe. You will collaborate with multiple stakeholders, drive operational excellence, and support strategic business initiatives.

Key Responsibilities

• Act as primary contact for catalogue management, customer e-portal setup, and B2B solution consultancy.
• Deploy, structure, and maintain customer e-catalogues in line with sales and client requirements.
• Support sales teams with product offering design, pricing guidance, and deal setup (standard & simplified).
• Provide customized portal trainings and ensure efficient user access management.
• Collaborate with back-office teams and lead improvement opportunities.
• Monitor performance metrics, prepare reports, and contribute to strategic projects.
• Build and maintain strong relationships across teams, clients, and global operations.

What We’re Looking For

• Bachelor’s degree (preferably in Economics or related field).
• 1–3 years of experience in a similar customer-facing, operational, or technical support role.
• Excellent English communication skills.
• Strong analytical skills and ability to work with complex data and tools.
• Problem-solving mindset, creativity, and ability to work independently.
• Ability to collaborate across multicultural teams and challenge the status quo.
• ITIL/ITSM knowledge is a plus.

Work Schedule

Monday–Friday, 09:00–18:00

Full-time

Hybrid/On-site (as required)

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