🚀 Account Manager – Client Success & Onboarding (Client-Facing Role)

At Nova Media Marketing, our mission is to scale book sales through performance marketing on platforms like Amazon, Meta, and DSP. We’re now looking for a proactive and organized Account Manager to support our Project Manager and take the lead on client communication, reporting, and onboarding.

In this role, you won’t be buried in backend setup or ad tweaks — your focus is external. You’ll be the person our clients trust for updates, clarity, and support. From onboarding to weekly performance insights, you’ll ensure they feel informed, heard, and taken care of.

⭐️ Main Success KPIs:

• Smooth onboarding of new clients signed by the sales lead
• Client satisfaction score of 9/10 or higher
• Timely delivery of weekly and monthly performance updates
• High account retention and positive feedback

Outcomes 🏆

• New clients are onboarded within 5 business days of handoff, with goals, expectations, and access clearly aligned
• Weekly and monthly reports are delivered consistently, backed by clear commentary and Loom updates
• Sales Lead involvement time in client communication does not exceed 1 hour per client per month
• Account retention exceeds 90% by year-end

Responsibilities 📋

• Act as the main day-to-day contact for assigned clients after sales handoff
• Feedback from clients is translated into clear internal action points for Media Buyers
• Red flags or blockers are escalated early to the Project Manager or Head of Operations
• Support and collaborate with the Project Manager to ensure smooth delivery
• Own the client reporting workflow — from pulling data to writing insights and recording Looms
• Coordinate expectations, goals, and feedback between clients and internal team members
• Log all comms, updates, and preferences to maintain transparency and consistency
• Onboard new clients: explain the process, align expectations, and manage access/setup
• Monitor satisfaction and escalate issues as needed
• Maintain a professional, proactive tone across all channels (Slack, email, Loom)

Competencies 📈

• Client Communication: You’re skilled at building relationships, explaining things clearly, and managing expectations.
• Organization: You handle multiple clients and priorities without missing a beat.
• Attention to Detail: You catch what others miss — in data, updates, or timelines.
• Proactivity: You anticipate needs and communicate early.
• Emotional Intelligence: You read the room, navigate sensitive conversations with empathy, and stay composed under pressure.
• Team Collaboration: You’re here to support the Project Manager and the wider delivery team.

🧩 This Role Is For You If...

• You’ve worked in account management, project coordination, or client success (agency or marketing experience is a plus)
• You speak and write fluent English and communicate with clarity and confidence
• You’re comfortable with tools like ClickUp, Slack, Loom, Google Sheets/Slides — or quick to learn
• You enjoy organizing chaos into clarity and building strong client relationships
• You take ownership of your results, not just your tasks

You work in line with our values:

1. Integrity 🤝
2. Ownership ⚙️
3. Growth 📈
4. Excellence 🏆
5. Support 🌱

What We Offer:

• 🌍 100% Remote Work: Work from anywhere — results over hours
• 🔁 Async Communication: Get stuff done without unnecessary meetings
• 🎯 Clear Role Focus: You lead client comms, while our PM leads internal ops
• 🌱 Growth Culture: We invest in your professional and personal development
• 🎉 Regular Meetups: Meet the team in person, align on goals, and have fun together

We’re growing fast — and we’re looking for people who want to grow with us.

🙌🏼 Interested?

Fill the application form. We’re excited to meet you.

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