As the Digital Account Manager you will be a vital lead of Client Services Team. You will play an important role in the smooth running of your account. You will be required to have a thorough understanding of all business areas and will support your manager across the board. We are looking for someone with a strong digital and operational background. The client work you will manage ranges from digital campaigns, platform builds, data analytics, digital land print marketing campaigns, etc.
This is a multi-tasking role; therefore, excellent communication skills, as well as organizational, financial, and time management skills, are a must. You will join a dynamic, multi-ethnical, fun team that gives everyone a voice, flexibility and the right to develop in a can-do atmosphere of mutual support.
Responsabilities
Work closely with the Client Partner in business support and management.
Strong leadership by steering the account serving team in the right direction and maintaining a good culture among the team members.
Providing timely responses to client requests.
Consistent weekly and daily conversations with counterparts in other countries facilitating coordination.
Schedules business meetings and do follow-ups.
Provides input for the creation and execution of client campaigns plans.
Gather data on campaigns to evaluate performance and gives recommendations on ways to improve campaign performance.
Track campaign budgets and financials.
Developing client presentations, proposals and reports.
Client management & Customer Success
To build deep partnerships with clients strategic leadership, to help them shape their vision for their business and provide ideas for how technology can achieve that.
Win the confidence of clients by managing a complex programme of technology development, keeping the client informed of progress and ensuring that we meet budget and timing targets.
Be able to speak with confidence on marketing and on technology.
Ensure clients are deriving maximum benefit from their solutions.
Inspire, facilitate, enable and set the agenda for other the agency departments to contribute effectively to the client.
Ensure the agency has developed and adheres to an achievable program plan. Identify and manage dependencies on client and 3rd party resources
Act as escalation point and fixer for client issues. Many client issues create opportunities for incremental services; identify and convert these.
Business and Product Development
Understand the strategies, pressures, opportunities within clients networks.
Take briefs from clients, but more importantly help them to shape briefs on the role technology can play in transforming their businesses.
Work with management & key team lead to develop roadmaps for products. Work with dev teams project managers to develop costed implementation proposals.
Commercial Management
Develop a detailed financial forecast for clients.
Develop team resourcing plans to ensure we are correctly resourced to meet client needs profitably.
Schedule The agency ’s work to ensure that sign offs are completed, and implementation is completed to allow us to meet our forecast commitments.
Project & Technical Delivery
Partner with colleagues in programme delivery to ensure your clients have effective and achievable delivery plans.
Capture and document new client requirements. Brief detailed requirements to the agency teams.
Act as internal client for delivery teams. Review work-in-progress demos, provide detailed feedback.