About the role We are seeking a proactive and relationship-oriented Account Manager to own the strategy, objectives and execution of assigned client accounts, while actively developing new business. The role is accountable for building long-term client partnerships, translating business needs into growth opportunities, and coordinating internal processes to ensure that commitments are executed successfully. The Account Manager is the main commercial point of contact, a trusted advisor to the client, and the voice of the customer within IT Teams.Responsibilities1. Account Strategy & ObjectivesDefine and maintain the strategy for assigned accounts, aligned with company commercial priorities and the client’s business context.Set clear account objectives, KPIs and growth targets covering revenue, profitability, retention, client satisfaction and account development.Build and maintain account plans, including stakeholder mapping, opportunity pipeline, risks, priorities and concrete actions.Conduct regular business reviews with client stakeholders to validate strategic alignment, priorities and progress against objectives.Translate account strategy into an actionable execution plan and ensure agreed actions are followed through.2. Client Relationship ManagementServe as the main point of contact for a portfolio of key client accounts.Build and maintain strong, long-lasting relationships with client stakeholders, from project managers to C-level executives.Act as a trusted advisor by understanding the client’s business priorities, challenges, organization and decision-making process.Own commercial escalations and coordinate the appropriate internal response, working closely with the Delivery Manager.3. Business Development & Account GrowthActive role in Business Development, both within existing accounts and through the identification and development of new client opportunities.Proactively identify up selling and cross-selling opportunities for IT Teams services, talent and project-based solutions.Develop new opportunities through networking, referrals, existing relationships and targeted prospecting.Qualify opportunities by understanding business needs, budget, decision process, timing and commercial potential.Lead or coordinate commercial discussions, proposals, pricing and negotiations, involving relevant internal stakeholders.Maintain a healthy pipeline and drive opportunities from identification through proposal, negotiation and closing.Develop and execute account growth strategies to increase revenue and profitability.3. Coordination & DeliveryLiaise with the delivery team, technical recruiters, and consultants to ensure services are delivered on time and meet client expectations.Address and resolve any client issues or escalations in a timely and professional manner.Act as the client advocate internally, communicating their feedback and requirements to relevant teams.4. Execution & Internal CoordinationWork closely with the Delivery Manager, recruiters, consultants, Finance and management to ensure commitments made to clients are understood and executed.Ensure client requests and new orders are translated into clear internal actions, owners and timelines.Follow up on agreed actions and remove or escalate blockers that may impact client commitments or commercial objectives.5. Commercial Performance, Reporting & ForecastingMonitor key account performance metrics, including client satisfaction, utilization, revenue, profitability, retention and pipeline.Maintain accurate account forecasts and provide visibility on expected growth, risks, renewals and commercial opportunities.Prepare and present regular reports on account status, strategic objectives, execution progress and growth opportunities to management.Identify commercial risks early and define corrective actions together, monitor contract expirationWhat we’re looking forProven experience as an Account Manager, Business Development Manager or in a similar client-facing commercial role, preferably within the IT or tech industry.A strong track record of retaining and growing client accounts and developing new business.Ability to build account strategies, define measurable objectives and translate them into disciplined execution.Demonstrated understanding of service offerings and ability to differentiate service models with corresponding pricing policies.Strong business development, negotiation and commercial skills.Strong stakeholder management skills, including confidence in working with senior and C-level client representatives.Data-driven mindset with strong understanding of numbers, KPIs, forecasting and commercial performance.Exceptional interpersonal and communication skills.Excellent problem-solving abilities and a proactive approach to client and opportunity management.Knowledge of IT services, outsourcing, remote staffing and software development lifecycles is a plus.Full Professional Proficiency in English.Why IT TeamsWe build more than careers; we build communities of purpose. 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