Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting you to apply for the role of Accounts Receivable Collections – Senior Process Associate – German – Hybrid Iasi

General responsibilities

• Review bank statements and remittance advice
• Investigate and accurately identify details of incoming payments
• Issue refunds for credit notes in accordance with credit policy and customer approval
• Coordinate resolution of queries and manage disputes effectively
• Communicate with customers via phone and written correspondence
• Communicate with internal departments to support issue resolution
• Provide AR activity reports to the AR Team Manager or Customer as requested
• Apply country-specific knowledge of taxation and accounting rules, particularly for cross-country transitions
• Deliver the required documentation and data for audit purposes
• Ensure adherence to critical metrics and deliver services as expected to end users
• Maintain timely contact with clients via email and phone for collection activities
• Follow up on outstanding accounts and disputed items
• Identify opportunities for continuous process improvement and propose innovative solutions to the AR Team Leader
• Prepare, validate and send dunning / collection letters
• Maintain customer master data, including new setups and updates
• Apply accounting process controls aligned with internal policies (SOX)
• Perform customer account reconciliations and bank reconciliations
• Provide customers with copies of invoices and credit notes upon request
• Produce required monthly reports
• Support to AR Team Leader and Regional AR Analyst for credit control activities when needed
• Provide regular and ad hoc reporting on process performance indicators
• Create and update Standard Operating Procedures (SOPs)
• Support ad hoc requests from the Business Group and local units

Qualifications we seek in you!

Minimum Qualifications

• University degree required (preferably in Economics, Business, or related fields)
• Advanced level of German (C1/C2)
• Good communication in English
• Strong working knowledge in English
• Relevant experience in Collections or related domains

Preferred Qualifications

• Previous experience in a multinational or corporate environment
• Strong interpersonal and stakeholder management skills
• Proven ability to handle complex issues and drive process improvements

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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