Your responsibilities:

• HEALTH flow: provide information on contributions, reimbursements, and calculations of supplementary reimbursements related to Social Security; upgrades and/or downgrades of coverage levels; enrollment or termination of eligibility; rights and guarantees; redirection to the appropriate administrators for coverage and/or quotes for optical, dental, audio, and hospital services (insured members and/or healthcare professionals).
• AUTOMOTIVE flow: inform and advise on procedures and terms related to claims declarations; record and track insured users’ assistance requests.
• Respond to all customers’ inquiries within given timescales, efficiently and effectively through emails, calls and chat.
• Supply information to provide solutions for customers.

Join our team of professionals at Foundever and we will offer you:

• Paid professional technical training;
• Monthly performance-based bonuses;
• 35 RON/day meal tickets;
• Private medical insurance;
• Discounts of to 40% at partners – electronics and telecommunications subscriptions;
• Discounts on eyeglasses, PC protective lenses and other services;
• Dentist discounts at partner clinics;
• Access to the 7card by Gympass monthly subscription;
• Special offer at partner banks;
• A well-defined career path with many opportunities to grow in different directions;
• Exposure to a multicultural and multilingual environment

Are you looking for a multicultural environment to develop yourself and your skills? Join Foundever in Bucharest to experience thе culture of a multinational company!︀︊︈︇︋︊︂︌​︂︆︄︅​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎
If you are thе type of person that has a solution to every problem, you like keeping thе pace with technology and enjoy sharing your knowledge, then you are our missing piece.
We are looking for:

• Excellent communication skills in French;
• Good communication skills in English for training purposes;
• Previous customer services experience preferred;
• Good organisational skills;
• PC Literate;
• Ability to work on own initiative and under pressure in order to achieve deadlines;
• Ability to multi-task whilst speaking with Customer;
• Previous experience in customer service or IT is considered a plus.

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

At Foundever®, we make things simple. 

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. 

Create your best moments.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.