Do you enjoy solving complex customer issues and bringing
clarity to situations where not all the information is immediately
available?  

Are you someone who builds trust through collaboration,
communicates confidently with a wide range of stakeholders, and stays focused
under pressure?  

If you are motivated by delivering exceptional customer experience
while driving continuous improvement, this could be an opportunity for
you. 

Helping You Thrive By:   

• 
  
• Offering competitive wages and benefits, that
  support your life both in and out of work  
  
• Providing a flexible hybrid work schedule,
  meaning we expect the office to be your primary place of work, balanced
  with choice and control. 
  
• Creating continuous learning opportunities to
  help you grow and upskill. 
  
• Fostering a culture of inclusion where
  employees feel seen, heard and valued  and living it out every
  day. 
  
• Empowering you to make a meaningful impact on people
  and the planet through your work and Steelcase’s ongoing commitment. 
  

 You’ll Support Meaningful Work By:   

• 
  
• Managing the end-to-end quality claim and after-sales
  case lifecycle, from initial customer contact through resolution,
  replacement, repair, or closure.  
  
• Partnering with dealers, customers, service
  providers, and internal teams to investigate issues, provide technical
  clarification, and deliver effective solutions.  
  
• Coordinating service activities, spare part requests,
  replacements, and on-site support to ensure timely and cost-effective
  issue resolution.  
  
• Monitoring claim progress, maintaining accurate
  documentation in business systems, and communicating status updates to
  relevant stakeholders.  
  
• Collaborating with Quality, Product Management,
  Engineering, Logistics, Manufacturing, and Customer Service teams to
  resolve complex or recurring issues and identify root causes. 
  
• Analyzing recurring defects, process gaps, and supply
  chain issues while contributing to continuous improvement initiatives
  using Lean principles and problem-solving methodologies.  
  
• Building trusted relationships with customers and
  business partners by delivering responsive, solution-oriented support and
  exceptional service experiences. 
  

 Minimum Qualifications  

• 
  
• 3-5 years of professional experience in customer
  support, customer service, after-sales support, account coordination, or a
  commercial-facing role.  
  
• German language proficiency at B2 level or higher,
  with the ability to communicate effectively by phone and email.  
  
• Professional English language proficiency.  
  
• Experience managing customer inquiries, claims,
  complaints, or service-related issues.  
  
• Demonstrated problem-solving and decision-making
  skills in a customer-focused environment.  
  
• Ability to collaborate effectively across teams and
  build positive working relationships with internal and external
  stakeholders. 
  

 Desired Skills and Experience  

• 
  
• Experience working in a manufacturing, quality,
  after-sales, customer service, or commercial business environment.  
  
• Knowledge of claims management, warranty processes,
  product quality investigations, or service operations.  
  
• Familiarity with SAP or other enterprise business
  systems.  
  
• Proficiency with Microsoft Excel, Microsoft Teams,
  Smartsheet, or similar business tools.  
  
• Experience interpreting technical documentation,
  drawings, bills of materials, or product specifications.  
  
• Knowledge of Lean continuous improvement concepts,
  such as root cause analysis, Kaizen, or structured problem-solving
  methodologies.
  
• Strong presentation, negotiation, and stakeholder
  management skills.  
  
• Demonstrated ability to build trusted relationships
  with customers, dealers, and cross-functional partners. 
  

 Doing better for people and planet 

Steelcase is a global design and thought leader in the world of work. Along
with our expansive community of brands, we design and manufacture innovative
furnishings and solutions to help people do their best work in the many places
where work happens. 

Benefits 
We offer a package of fixed and flexible benefits (20,400 RON/year). 
Flexible budget: vacation reimbursement (up to 7,500 RON/year),
transport/fuel, meal tickets, private pension, gift & culture vouchers,
sports discounts, and training. 
Fixed benefits: 25–30 days annual leave, healthcare (Regina Maria), life
insurance (up to 90,000 RON), health insurance (up to 8,000 RON/year),
financial support, learning programs, office perks, and hybrid work. 

Why People Choose to Work with Us: 

At Steelcase, we put people at the center of everything we
do. We understand the role of work and believe that it can bring meaning and
purpose to the lives of our customers and our employees. We prioritize
supporting our employees both in and out of work, in all aspects of their
lives. When we bring our talents together, we make a positive lasting impact
through our work and communities. 

Steelcase provides employment opportunities to all qualified
employees and applicants without regard to race, color, creed, genetic
information, religion, national origin, gender, sexual orientation, gender
identity and expression, age, disability, or veteran status and bases all
employment decisions only on valid job requirements. If we can make the
application process easier through accommodation, please email us at [email protected].