As an After Sales Representative with German, you will play a key role in delivering exceptional commercial services to AFAG customers. Your mission is to ensure smooth handling of complaints, product returns and related processes while maintaining strong communication with clients and internal teams.
In This Role, Your Responsibilities Will Be:
Managing customer complaints and contacting various departments to provide a timely response to clients
Taking responsibility for the entire complaint registration and processing process
Providing information (via email or phone) related to complaint handling, offering resolution timelines and resolving issues arising in the process
Ensuring communication with the factory, technical team, and customer service for information and requests related to complaint resolution
Requesting product pick-up and return from clients via collaborating transport companies
Creating/ Doing & Requesting Credit notes validation from relevant people, ensuring clear, accurate and reliable information is provided for decision-making
Following the product return process through completion, maintaining constant communication with the client, factory and transport company
Contributing to continuous process improvement by sharing encountered difficulties with the team and proposing corrective and preventive actions followed by action plans coordinated with the direct manager
Performing any other tasks assigned by the direct supervisor or management related to the job responsibilities or compliance with legal requirements