After Sales Representative with German
• Managing customer complaints and contacting various departments to provide a timely response to clients
• Taking responsibility for the entire complaint registration and processing process
• Providing information (via email or phone) related to complaint handling, offering resolution timelines and resolving issues arising in the process
• Ensuring communication with the factory, technical team, and customer service for information and requests related to complaint resolution
• Requesting product pick-up and return from clients via collaborating transport companies
• Creating/ Doing & Requesting Credit notes validation from relevant people, ensuring clear, accurate and reliable information is provided for decision-making
• Following the product return process through completion, maintaining constant communication with the client, factory and transport company
• Contributing to continuous process improvement by sharing encountered difficulties with the team and proposing corrective and preventive actions followed by action plans coordinated with the direct manager
• Performing any other tasks assigned by the direct supervisor or management related to the job responsibilities or compliance with legal requirements

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