Undelucram.ro on behalf of: Adecco RomaniaAdecco Romania is hiring an Aftersales Manager for its client,a major player in the vehicle and motorcycle import market.University degree in Engineering, Automotive Engineering, Mechanical Engineering, or a related technical field.Minimum 8-10 years of experience within the automotive or motorcycle industry, including significant aftersales exposure.Previous experience in a managerial role within Aftersales, Service, Parts, Warranty, or Dealer Network Operations.Experience working with OEM standards and dealer networks represents a strong advantage.Excellent knowledge of aftersales operations, including Service, Parts, Warranty, Technical Support, and Customer Experience.Strong business acumen with proven experience in budget management, profitability analysis, and KPI monitoring.Fluent English, both written and spoken.Advanced Microsoft Office skills.Strong leadership, communication, and stakeholder management abilities.Strategic thinker with a proactive, solution-oriented mindset.Creative, innovative, and capable of identifying and implementing business improvements.Highly organized, analytical, and detail-oriented.Dynamic, flexible, and able to perform effectively under pressure.Strong planning, prioritization, and time management skills.Willingness and availability to travel regularly within Romania and internationally when required.Develop and implement the national aftersales strategy for Honda Cars and Honda Motorcycles.Define annual business plans, objectives, budgets, and KPIs aligned with company targets.Analyze market trends and identify opportunities for business growth and profitability.Lead, support, and develop the dealer network, ensuring compliance with Honda standards and readiness for new products and technologies.Conduct regular dealer performance reviews and implement improvement action plans.Oversee service operations, focusing on productivity, efficiency, customer retention, and workshop performance.Coordinate service campaigns, recalls, and technical improvement initiatives.Develop and implement parts sales strategies to increase genuine Honda parts penetration and improve supply chain efficiency.Monitor parts availability, inventory turnover, and profitability.Ensure proper warranty administration, cost control, and compliance with Honda policies.Act as the key liaison with Honda Motor Europe regarding warranty, quality, and technical matters.Monitor customer satisfaction indicators (CSI) and implement programs to improve customer loyalty and retention.Analyze customer complaints and collaborate with internal stakeholders to mitigate business risks and enhance customer experience.Coordinate technical and non-technical training programs to maintain dealer certification standards.Support the implementation of new technologies, products, and service processes across the dealer network.Develop and execute aftersales marketing campaigns in cooperation with Sales and Marketing teams.Drive workshop traffic and promote genuine parts through seasonal and retention-focused initiatives.Prepare and monitor annual budgets, forecasts, and financial performance indicators.Identify opportunities for revenue growth, profitability improvement, and operational efficiency.Lead, coach, and develop the Aftersales team, promoting a customer-oriented and performance-driven culture.Conduct dealer visits, audits, and operational reviews, ensuring continuous improvement across the network. Show more Show less