Key Responsibilities

• Training Delivery: Lead engaging face-to-face and online training sessions focused on aftersales systems and tools, and customer service excellence
• Performance Evaluation: Assess participant competency through practical and theoretical testing, providing constructive feedback
• Content Localization: Adapt existing training modules to align with brand standards, local market workflows
• Material Review: Audit and edit training documentation to ensure accuracy, regional relevance and clarity
• Content Development: Design and develop new training concepts tailored to specific aftersales processes and market needs
  

Qualifications & Skills

• At least 3 years of experience as a Trainer in the automotive sector, or proven track record in an automotive aftersales department (dealership level)
• Deep understanding of dealership processes, service advisor workflows, and the competitive landscape of the premium automotive sector
• Expert knowledge of service consulting, customer approach, and the sales of parts and accessories
• High level of self-confidence and persuasiveness, with the ability to remain authentic and flexible while facilitating interactive group sessions
• Strong self-management, and a proactive approach to continuous learning and self-reflection
• Proficient in MS Office and a quick learner of specialized aftersales ticketing tools
• Focus on digitalization and ability to perform deep dives into systems
• Fluent Romanian and business-level English
• Driving License
  

What We Offer

• Premium Brand: Work with a globally renowned automotive manufacturer
• Consistent Income: Flexible freelance role with a stable project pipeline and competitive rates
  

If you are an expert in service processes and aftersales tools to bring efficiency, we look forward to hearing from you.
Please submit your application online, including your earliest availability and your expected daily rate, via: www.steep.de/en/karriere
Note: We can only consider applications submitted in English.
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