• Cunostinte de limba italiana la nivel avansat (C1 - in special pe partea de redactare/comunicare scrisa);
• Bune abilitati de operare PC (pachetul MS Office, navigare web, adaptare rapida la platforme interne);
• Viteza si acuratete la dactilografiere (typing speed);
• Absolvent de studii medii cu diploma de bacalaureat (cerinta obligatorie);
• Atentie la detalii, capacitate de concentrare si orientare catre solutionarea cerintelor clientilor;
• Experienta anterioara intr-un mediu de suport clienti, BPO sau in domeniul financiar-bancar reprezinta un avantaj.

• Oferirea de asistenta exclusiv prin mesaje scrise privind aplicatiile de mobile banking, carduri, verificare de tranzactii, resetari de date de acces si informatii generale;
• Gestionarea simultana a conversatiilor de tip chat;
• Inregistrarea corecta si procesarea solicitarilor in conformitate cu procedurile bancare si reglementarile in vigoare;
• Escaladarea cazurilor complexe catre departamentele de suport de nivel superior;
• Asigurarea unui nivel ridicat de satisfactie si calitate a serviciilor oferite clientilor.
  

• Full-time (8 ore/zi) sau Part-time (4 ore / 6 ore pe zi);
• Program in ture: Luni - Vineri in intervalul 09:00 - 23:00 / Sambata in intervalul 09:00 - 19:00 (se lucreaza 2 sambete pe luna);
• Mod de lucru: On-site in primele luni pentru perioada de instruire si integrare, ulterior cu posibilitate de trecere in sistem hibrid (Work from Home / Birou).
  

HRS Romania is a workforce management solutions hub, home to Senior HR Consultants who always act as business improvement architects. Start-ups or corporations - we house all HR can offer under one roof, for businesses of any size.

Moving forward is impossible without the initial drive to do things differently and get results, not only words: our solutions'​ portfolio, flexibility and exceptional customer service enable us to build long-lasting relationships that delight our business partners. It’s safe to say we know our ways around the HR business and we can prove that we do our job better than most.

We foster a work environment based on respect, honesty and professional growth and we always strive to positively impact the communities we live, play, and do business in. People are the key element in our identity: we all love what we do & we want to do more of it.

We’re exactly what you see. Only now - bigger. And the best part is we bring new opportunities wherever we go.