Business Analyst – Functional Analyst, Business Analyst, AI, Data analyst, Automation, Artificial Intelligence, Modelling, Workflows, Ecommerce, Prompts, knowledge bases, Support, Analytics, Engineering, Integrations, ERP, CRM, Web, Remote – Poland, Hungary, Czechia - €45,000 - €55,000

We’re partnering with a global organisation on an exciting transformation journey to become fully AI-enabled, who are now hiring an AI Business Analyst to play a pivotal role in shaping, delivering and continuously improving intelligent solutions.

This role sits at the heart of AI innovation, helping design and optimise agentic bots, automated assistants and customer-facing tools that drive operational efficiency and elevate the customer experience.

This is a remote-based role; however, the successful candidate will need to be based in Eastern Europe.

Key Skills & Experience:

• Proven experience as a Business Analyst, ideally in AI, automation, digital platforms or customer operations.
• Strong analytical, documentation and stakeholder management capabilities.
• Exposure to prompt engineering, conversational design or AI systems (training provided if required).
• Ability to structure business needs into workflows, specifications and actionable documentation.
• Comfortable working in fast-paced, cross-functional environments.
• Operational process design (retail and/or hospitality experience is a plus).
• Knowledge of enterprise data sources and integrations (e.g. CRM, ERP, web platforms).
• Experience with customer-facing or ecommerce platforms.
• Defining and implementing process flows across internal and third-party systems.

Responsibilities:

• Gathering and translating business requirements into clear AI, functional and non-functional specifications.
• Analysing customer journeys and operational processes to identify automation and AI improvement opportunities.
• Designing, managing and optimising prompts for AI agents and conversational tools.
• Building and maintaining high-quality AI knowledge bases aligned with business policies and customer feedback.
• Producing detailed documentation for workflows, integrations and AI behaviour.
• Working with technical teams to validate solutions and ensure acceptance criteria are met.
• Monitoring AI performance and driving continuous improvement through testing, feedback and iteration.
• Ensuring all AI-related documentation, prompt libraries and training materials remain accurate and up to date.
• Communicating complex AI concepts clearly to non-technical stakeholders.

Location: Remote – Romania

Candidates must have the right to work in the stated countries.

Catch Resource Management is a leading provider of Dynamics 365, JD Edwards, NetSuite, EPM and other ERP resources to both end users and to product suppliers/authors.

Our consultants deliver a completely professional resourcing service, always backed up by our team of ERP specialists who are all experienced in full project life cycle implementation and support, thus ensuring that we fully understand our clients’ requirements and our candidates’ skills.

If you have the relevant skills and experience for this position we would welcome your application, however, please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. However, if you are interested in hearing about similar positions then please register on our website: www.catchgroup.com.

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