About the Opportunity

We are currently looking for an experienced Airline Catering Operations Manager to join our client, a leading international provider of airline catering and aviation hospitality services, delivering high-quality catering solutions to airline customers in a fast-paced, safety-critical environment.

We are seeking an inspiring leader who combines a people-focused approach with a strong business mindset. The ideal candidate has a proven track record of leading complex airline catering operations, driving operational excellence, developing high-performing teams and delivering sustainable business results.

About the Rol

eAs an Airline Catering Operations Manager, you will lead the strategic and operational activities of the Catering department, ensuring the delivery of airline catering services to the highest standards of quality, safety and efficiency. You will play a key role in managing operational teams, optimizing processes, driving continuous improvement initiatives and achieving the company's operational and financial objectives

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Key Responsibiliti

• esLead the day-to-day operations of the Catering department, ensuring the achievement of KPIs related to service quality, productivity and customer satisfactio
• n;Manage, develop and motivate operational teams, fostering a culture of accountability, collaboration and high performanc
• e;Plan and optimize the allocation of human, material and logistical resources to ensure efficient and cost-effective operation
• s;Monitor operational KPIs and implement continuous improvement initiatives to enhance operational performanc
• e;Drive resource optimization initiatives to improve productivity, reduce operational costs and maximize efficienc
• y;Collaborate closely with internal departments, including Operations, Culinary, Quality, Purchasing, Logistics, HR and Finance, to ensure seamless operational executio
• n;Manage the operational relationship with airline customers, responding promptly to operational requirements and contributing to outstanding customer satisfactio
• n;Continuously review and improve operational processes by identifying opportunities for efficiency gains, standardization and cost optimizatio
• n;Build and maintain strong customer relationships, effectively managing requests, operational issues and service recovery while supporting customer retention and business growt
• h;Represent the company in its interactions with customers, regulatory authorities and business partners, ensuring contractual compliance and service excellenc
• e;Ensure full compliance with food safety regulations, aviation security requirements, occupational health and safety standards, as well as all applicable legal and regulatory requirement
• s;Contribute to business growth by identifying commercial opportunities and supporting strategic initiatives that strengthen customer partnerships and operational capabilitie
• s;Manage departmental budgets and P&L performance, ensuring effective cost control and sustainable profitabilit

y.
Requireme

• ntsBachelor's degree in Management, Business Administration, Marketing or a related fie
• ld;Proven experience in an operational leadership role within the airline catering industry (mandator
• y);Solid experience managing operational budgets, financial performance and full P&L responsibility, with a strong focus on cost control and profitabili
• ty;Demonstrated experience leading, developing and motivating large operational tea
• ms;Strong background in managing complex operations and performance indicators (KPI
• s);Excellent planning, organizational and problem-solving skil
• ls;Advanced Microsoft Office skil
• ls;Advanced English language proficien

cy.
Key Competen

• ciesLeadership and people developm
• ent;Strategic thinking and results orientat
• ion;Operational planning and execut
• ion;Analytical thinking and sound decision-mak
• ing;Performance management and continuous improvem
• ent;Customer focus and operational excelle
• nce;Strong communication and stakeholder management ski
• lls;Adaptability and change managem
• ent;Financial and commercial awaren
• ess;Accountability and owners

hip.
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