At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a motivated and customer-centric Customer Excellence Representative with French to join our Customer Excellence team. In this role, you will be responsible for providing exceptional end-to-end customer service, acting as the first point of contact for all enquiries, and ensuring total customer satisfaction through prompt resolution or appropriate escalation.
What You'll Bring (Skills & Qualifications)
Excellent written and verbal communication skills: French - advanced and English
Advanced PC skills: MS Office, CRM platforms
Attention to detail, organization, and solution-oriented mindset.
Ability to work efficiently in an international and dynamic environment.
Critical thinking, proactivity, and a positive can-do attitude.
Empathy, patience, and strong customer focus.
Ability to prioritize tasks and meet deadlines.
Team spirit and openness to continuous learning.
In This Role, You Will
First Touch Resolution. Own and investigate customer-generated issues across all Iron Mountain products, using critical thinking to identify solutions and attempting to resolve enquiries during the first contact.
Omni channel Communication. Service customer queries via telephone, email, and Live Web Chat, providing information on services, processing requests, and answering invoice-related questions.
Cross-Functional Collaboration. Liaise with regional districts, sales, operations, and IT departments to support the resolution of complex queries in a timely and professional manner.
Platform Support & Administration. Support customers on online platforms (such as Communities, Iron Mountain Connect) while maintaining accurate customer data and inventory administration.
Process Improvement. Actively seek ways to improve processes, reduce waste, and drive self-serve initiatives to improve service quality and reduce costs.
What We Offer (Benefits)
Location: hybrid in Cluj, Romania.
Growth: Opportunities for continuous learning and professional growth within the Customer Excellence function.
Culture: A professional environment that promotes inclusion, teamwork, and safety.
Compensation: Competitive compensation and benefits aligned with experience.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected]. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0104924
Show more
Show less