B2B Customer Support

Full Time | Sales Department | Bucharest | English Required

About Us

Unfrosen is Europe’s first private B2B marketplace for excess stock. We connect brand, distributor, and retailer inventories with over 3,000 independent merchants across Europe, giving local entrepreneurs access to international brands, competitive purchasing prices, and fast delivery—benefits previously reserved only for large retail chains.

We’re a fast-growing startup backed by regional investors who believe in the power of technology to level the playing field for independent retailers. By joining Unfrosen, you’ll have the opportunity to directly impact the growth trajectory of countless small businesses and learn at a pace that rivals the industry’s best.

About the Position

• Proactively identify and qualify leads registered on the Unfrosen platform.
• Own the full account management process, from the onboarding stage to payments and delivery monitoring.
• Collaborate with Supply and Operations to meet client needs and ensure timely, accurate deliveries.
• Meet and exceed monthly or quarterly operational KPIs (e.g., new clients onboarded, orders shipped, revenue generated), while maintaining organized records in our CRM.
• Gather customer feedback to refine Unfrosen’s platform and stock offerings.

About You

• 2+ years of experience in customer support, account management (ideally e-commerce, marketplace, or startup environment).
• Excellent communication skills—empathetic and clear, both verbally and in writing.
• Self-driven, adaptable, and comfortable with a growing workload in a fast-paced setting.
• Familiar with MS Office, Google Workspace, and CRM tools.
• Fluent in English.

Work Schedule

We generally work from 9:00 to 18:00, but you have the flexibility to organize your time as long as you meet your responsibilities. Our office is located at Paul Urechescu no. 10 in Bucharest.

What This Role Offers

• Competitive base salary plus commission
• Rapid skill development in a dynamic startup, you learn in one year what might take a decade elsewhere
• A supportive, collaborative environment that values teamwork and individual growth
• Regina Maria health insurance
• The chance to directly impact thousands of small retailers across Europe

Ready to shape the future of B2B retail?

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