Are you passionate about customer service and looking to join an international team?

We're hiring a German-speaking Customer Support Specialist to provide B2B support for merchants selling through one of Europe's leading retail marketplace platforms.

Our new client is one of Europe's leading retail companies, operating an extensive network of hypermarkets and a rapidly growing online marketplace across multiple countries. The company is committed to delivering high-quality products and outstanding services while continuously expanding its digital commerce solutions.

The main responsibility of this role is to provide inbound B2B support to merchants selling through the client's online marketplace platform, assisting with onboarding, order management, product listings, billing inquiries, and general platform-related support via phone and email.

Your profile:

• Advanced level (C1) of German

• The positions are bilingual, so a medium (B2) level of English is also required

• Availability for a full-time schedule, Monday- Friday, between 10:00 and 19:00

• Availability to attend full-time training for a period of 6–8 weeks

• Availability to work from home

• Previous experience in customer support is mandatory

• Passion for customer service and a solution-oriented mindset

• Excellent communication and interpersonal skills

• Confident use of standard PC and internet applications

• Professional and customer-focused approach

• Reliability, teamwork, and flexibility

Key Responsibilities:

• Handling written and phone inquiries from marketplace merchants

• Merchant onboarding support

• Product listing and catalog support

• Order management support

• Billing and invoicing inquiries

• Marketplace information and guidance

• Product data validation and optimization

• Regulatory compliance support

• Ticket management and issue resolution

We offer:

• A stable job in a dynamic, multicultural and fast-growing environment

• Fixed salary package, complemented by performance- and tenure-based bonuses, depending on the position

• Monthly meal vouchers

• Private medical subscription

• Additional health benefits, including special discounts for dental care and optical services

• Free access to our modern, fully equipped employee gym located in our Bucharest office building

• Public transportation subscription reimbursement after the first 30 working days

• Gym membership reimbursement after the after the first 30 working days

• Free access to Bookster, Romania’s popular corporate library platform

• Access to a dedicated psychologist, with free counselling sessions

• Exclusive employee discounts and preferential rates across a wide range of products and services, including telecom, banking, technology, home appliances, wellness, travel and more

• Fully paid training and opportunities to build an international career

• A truly multilingual environment, where you can continuously improve your spoken and written language skills

• Opportunities to get involved in community and CSR projects throughout the year and contribute to causes that matter