Role Overview
The Back Office & Customer Support Specialist plays a key role in ensuring smooth operational and administrative processes for EUROGATE’s transport services. You will manage invoicing tracks, monitor customer activity, process payments, and maintain strong client relationships by providing timely and effective support.
This role combines administrative precision (75%) with client-oriented communication (25%).
Key Responsibilities
Operational & Administrative tasks:

• Perform direct debit operations for customer accounts where applicable.
• Check that all bookings are correctly aligned with ferry operators’ invoices.
• Ensure invoices are issued only after all relevant processes have been verified.
• Monitor customer volumes and renegotiate service terms when required.
• Maintain the emergency booking system (for urgent or non-conform situations).
• Track customer payments and follow up on outstanding balances.

Customer Support & Relationship Management:

• Build and maintain positive relationships with clients through regular communication and feedback collection.
• Understand each client’s portfolio, transport habits, and operational needs.
• Provide tailored service improvements and propose personalized solutions.
• Respond to all customer inquiries within a maximum of 3 hours from receipt.
• Collaborate with internal departments (Accounts, Operations, Management) to resolve customer issues promptly.

What We Offer

• Fix Salary + Performance Bonuses
• Meal vouchers – 45 RON/day.
• Permanent employment contract.
• 23 paid vacation days per year.
• Central office location (University – Romana area).
• Supportive, growth-oriented team culture.
• Real opportunities to learn and grow within an international logistics environment.

We are looking to find a colleague who is happy to join our team, interested in long-term commitment and professional development. Proactive and motivated person to achieve success together with our clients.
Our ideal candidate:

• Minimum 1 year of experience in customer support, back office, or administrative roles (experience in logistics or transport is an advantage).
• Fluent in English (minimum B2 level).
• Strong command of Microsoft Office Suite (Outlook, Word, Excel).
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a dynamic environment.
• Eagerness to learn and deliver efficient, high-quality service.
• Team player with a positive attitude and problem-solving mindset.
• Very good communication skills

EUROGATE strives to support its customers with decades of experience in planning optimal ferry routes, trains, tunnels, and bridges for freight truck passage — across the English Channel, Irish Sea, North Sea, Baltic Sea, Mediterranean, and Black Sea, as well as routes through the Alps and North Africa.
We combine over 30 years of tradition with modern technology to deliver flexibility, reliability, and personalized solutions. Our emergency booking system and customer-tailored digital tools ensure fast, secure, and efficient support for every transport challenge.
At EUROGATE, you’ll be part of a dynamic team connecting Europe’s transport networks. You’ll work in a collaborative, solution-oriented environment where initiative and precision matter. Your contribution directly supports our customers’ success — helping freight move faster, safer, and smarter across borders.