Short company description

DKV Mobility is the leading European B2B platform for on-the-road payments and solutions with a history of purpose driven growth for ~90 years. With our DKV Mobility service cards, our ~active customers can fuel and charge their vehicles with access to the largest energy-agnostic acceptance network in Europe; including ~67,000 conventional fuel stations, ~EV charge points and ~20,000 alternative fuel stations. Moreover, DKV Mobility is a leading provider of toll payment solutions in Europe, while also offering mobility solutions including vehicle services at ~30,000 vehicle service stations and innovative digital solutions. As part of our financial solutions, we are a leading VAT refund service provider. With ~1,700 employees, DKV Mobility generated a transaction volume of €12bn and a revenue of €492m inure purpose is to drive the transition towards an efficient and sustainable future for mobility.
A company's purpose is bigger than its products and services. It is the reason for which something is done or created, the reason for its very existence. Our purpose reflects our corporate DNA and addresses the "Why" behind our work.
Since day one, DKV Mobility has always been a purpose-driven company, always in motion. It is our DRIVE that has and will remain our constant companion, pushing us to constantly do better for all our stakeholders.
Mobility, our industry and the backbone of our economy, is changing. As a market leader it is our responsibility to be a driving force of this TRANSITION.
In this transition our customers need us more than ever. With access, technology, finance & trust we remain their reliable partner, guiding them towards a more EFFICIENT future. And by taking this road we create positive SUSTAINABLE change to keep our blue planet green and turning.
This is our Purpose: To drive the transition towards an efficient and sustainable future of mobility.

Requirements

- A good command (native or fluent) of the Bulgarian language verbally and in writing.
- English at a minimum B2 level.
- Data entry experience.
- Graduate of higher education.
- Problem solving skills, including the ability to analyze issues and problems, and provide recommendations.
- Detail oriented, well-organized and able to prioritize.
- Ability to work in a team environment and work unsupervised.
- Ability to communicate with people at all levels of the organization, and outside the organization, in a professional manner.

Responsibilities

1. Administrative refund related processes
- Claiming and exception handling.
- Ensure the customer documentation is always correct and complete.
- Timely follow up actions.
2. Customer Interaction related processes
- Customer service according to the Service Level Agreement.
- Maintain and optimize customer relationships.
- Identify and flag up other VAT and Excise Duty refund opportunities.
- Provide feedback to internal customer.
3. Reporting and ownership
- Monitor and report of Excise Duty Refund progress to the Team Leader.
- Monitor and report of anticipated legal and administrational changes for both customer and service countries.
- Flag up possible risks.
4. Develop Professional working relations
- Build up and maintain good working relations with relevant authorities, internal and external parties.
5. Improve work processes
- Identify and flag up possibilities to improve working methods and processes.
- Share best practice.
- Actively participate in cross departmental support.
- Active contribute to new projects and working methods with the aim to deliver excellent service to our customer.

Benefits

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  Performance bonus
  
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  Special events bonus
  (ex: Easter, Christmas)
  
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  Medical subscription
  
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  Private pension
  
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  Trainings
  
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  Courses
  
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  Certifications
  
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  Payment / Compensation for extra hours
  
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  Flexible work schedule
  
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  Teambuildings / trips
  
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  Parties / company events
  
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  Laptop
  
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  Fun / Relax Area
  
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  Meal vouchers