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Role Summary
The Backoffice Specialist is responsible for supporting venue onboarding, system setup, and ongoing operational tasks in coordination with the Customer Success team. The role requires a highly organized, detail-oriented individual with strong technical instincts, excellent communication skills, and the ability to manage multiple workflows in a fast-paced SaaS environment.
Key Responsibilities
● Manage onboarding and support tickets with accuracy and professionalism.
● Collaborate closely with the Customer Success team to ensure smooth venue setup and ongoing support.
● Operate and navigate Ontopo’s internal systems confidently and efficiently.
● Coordinate with third-party partners (e.g., POS providers) to complete technical integrations.
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