BILINGUAL (EN&FR) CALL CENTER AGENT

Calls Experts is a global contact center solution provider with over 15 years of experience in the North American market. We are dedicated to helping both experienced professionals and those eager to learn and build their careers. At Calls Experts, this is not just a job; it’s a real career opportunity!

Market: US and Canada Industry: Insurance

Job Description: We are looking for a Bilingual Customer Service Agent to handle inbound and outbound calls remotely. You will perform various administrative tasks, including answering calls and scheduling meetings. A strong internet connection and experience with communication tools are required for this role.

Duties and Responsibilities:

• Process inbound and outbound call traffic to qualify leads and make live transfers
• Qualify prospects
• Resolve client queries
• Prepare customer spreadsheets and maintain online records

Requirements:

• Laptop/Desktop with a minimum CPU score of 4000 (AMD/i5 8th generation or higher) and at least 8 GB RAM. Must run Windows 11 or MacOS (Tahoe / Sequoia / Sonoma).
• Fiber optic internet connection
• Ability to work 8/9-hour shifts, 5 days a week in EST, with shifts between 9 AM - 9 PM EST
• Excellent command of English and French
• Ability to handle objections and utilize persuasive skills; comfortable with small talk
• Ability to thrive in a fast-paced virtual environment
• Strong work ethics
• Willingness to learn and grow

Compensation and Benefits:

• USD $700 basic monthly salary, with the potential to earn up to USD $500 in bonuses per month

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