As a Billing Specialist, you will navigate the intricate terrain of our billing processes. Your responsibilities will include generating claims, resolving billing inquiries, and delivering exceptional customer support. This role specifically caters to the medical insurance sector, serving customers located in the United States of America.

Contract Type: Undetermined period

Type of Work: Full time

Location: Hybrid work

Work Schedule: Monday to Thursday: 15:00 – 00:00, Friday: 16:00 – 22:00

Salary Range: 3000 – 4000 RON net monthly, based on skills and experience

Reporting to: Billing Manager

Main responsibilities:

• gathering billing data from our system and generating claims
• addressing billing inquiries through various channels such as calls, emails, and SMS
• investigating bill discrepancies, conducting thorough analyses to identify root causes and implementing corrective actions
• engaging with insurance companies to resolve claim-related issues
• creating and negotiating customized payment plans for customers with outstanding balances
• handling pre-collection calls to recover payments from customers who are responsible for out-of-pocket expenses

Key competencies:

• knowledge of basic billing concepts
• minimum 1 year of customer service experience in a contact center
• data management skills with experience in Excel / Google Sheets
• hands-on experience with CRMs such as HubSpot, Salesforce or Pipedrive
• excellent English communication skills, both verbal and written – mandatory

Nice to have:

• knowledge of the United States medical insurance industry

Personality traits:

• very good attention to detail
• excellent communication and interpersonal skills
• eager for continuous learning, actively seeking out opportunities to acquire new skills
• demonstrates curiosity and creativity, approaching problem-solving with an innovative mindset
• logical thinker with strong analytical skills
• positive and solution-oriented mindset
• flexible and adaptable, able to thrive in a fast-paced work environment

What we offer:

• competitive salary
• private medical insurance
• performance bonuses
• professional development opportunities
• team building events
• young and dynamic team – we celebrate diversity and believe in the power of different voices coming together to drive innovation
• work-life balance – we promote productivity and satisfaction in your personal and professional life

Show more
Show less