AirportLabs provides a complete suite of products that drives efficiency in aviation. Our products and solutions help major airports, airlines, and ground handlers worldwide solve complex operational problems, improve efficiency, and increase the value of their services.We are looking for a Business Analyst who enjoys understanding how things work, getting into the details of customer needs, and translating complex business problems into clear product solutions.If you are analytical and curious, enjoy talking to users and developers alike, are comfortable working with ambiguity, and like challenging requirements to understand the problem behind them, this role could be a good fit for you.As a Business Analyst at AirportLabs, you will work closely with customers, Product Managers, developers and other stakeholders to understand problems, define requirements, and support solutions from initial discovery through to production.Key facts to consider1600 - 2500 GBP gross per month, depending on role fit and experience levelFull-time, reporting to the Head of ProductYearly profit share and various performance and behavior-based bonusesRead more about our benefits here: https://www.airportlabs.com/careers#benefitsIn-office or hybrid (partial office & partial remote)Office location: Cluj-NapocaContract based on PFA or SRL with our UK entityPaid holidaysHigh level of autonomy and ownership over your workInternational exposure, working with customers and teams across the aviation industryResponsibilitiesUnderstand customer needs, business problems and operational processes.Gather, clarify and challenge requirements with customers and internal stakeholders.Translate business needs into clear requirements, user stories and acceptance criteria.Work closely with Product and Engineering throughout development and release.Help validate that the delivered solution solves the right problem.Contribute to improving BA practices and ways of working, including the use of AIQualifications & skillsExperience as a Business Analyst in a software or product environment.Strong analytical and problem-solving skills.Excellent communication skills in English and Romanian.Ability to turn ambiguous information into clear, structured requirements.Comfortable working with both technical and non-technical stakeholders.Good understanding of software products, workflows, integrations, and system behaviour.Comfortable using AI tools to research, analyse, structure information or improve day-to-day work.Able to work independently, challenge assumptions and take ownership.Bachelor's degree or higher is a plus.Nice to haveExperience with complex operational software, integrations, or data-driven products.Experience working directly with customers.Experience in aviation, airport operations, or a similar complex industry.Experience with Jira, Confluence, or similar tools.Business Analysis certification.Proficiency in Spanish, French and/or German.Our recruitment processWe will use a two-step process for the recruitment of this role:Interview with the Product Team: where we aim to learn more about you, your experience, and how you approach business problems and requirements.Final interview with the Head of Product: where we will discuss the role, your experience, and mutual fit.Career developmentShould you be interested in further professional development, we will support you to boost your skills and capabilities. Being a product company, we have a wider breadth of departments and skills that may be attractive to you:Product ManagementProject ManagementAccount ManagementAs you grow in the role, there will also be opportunities to deepen your Business Analysis expertise, take ownership of more complex areas, and contribute to improving our BA practices.We place efficiency at the core of our business. Our day-to-day efforts contribute to improving the quality of passengers' travel experience all across the world.We foster a values-driven culture; therefore, it is essential that colleagues who join our team abide by and uphold our company values: Assertiveness, Efficiency, Grit, Initiative, Kindness & Collaboration, Knowledge transfer, Openness, Ownership, Responsibility & Accountability, Predictability, Psychological safety, and Transparency. Show more Show less