With 42 years of experience in the international market and 19 years in Romania, HN Services means:

• Digital transformation and IT professionals
• Diversity of technical roles
• Wide IT market exposure in different domains of activity
• A dedicated internal Training Center in software development.

Responsibilities

• Gathering requirements and specifying what will include in MVP
• Writing User stories
• Analyze and document business processes and requirements related to Salesforce Sales Cloud/Service Cloud.
• Work closely with stakeholders to gather, refine, and translate business requirements into detailed functional specifications.
• Collaborate with Salesforce developers and administrators to design, configure, and deploy Salesforce Service Cloud solutions.
• Facilitate communication between business and technical teams.
• Perform gap analysis and identify opportunities for process improvement within the Salesforce ecosystem

Qualifications

• BA with experience in Salesforce Service Cloud
• Experienced Business Analyst with a strong background in Salesforce implementation and a consultative approach to delivering tailored solutions
• Adept at collaborating with cross-functional teams to translate business requirements into effective Salesforce solutions that enhance customer engagement and operational efficiency.
• Familiar with Sales Cloud features and Service Cloud basics, delivering value through process automation and user adoption strategie.

Only eligible candidates will be contacted for further information and start of the recruitment process.

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