Job Title: Business Process and Operations Specialist

About the Role

We are looking for a detail-oriented, proactive specialist to take ownership of a set of operational processes and support

an upcoming automation initiative. Part of your time will be dedicated to running and maintaining a key internal process,

and part will be spent supporting a project aimed at moving that workflow into an automated solution.

You’ll work closely with Sales, Finance, and our technical teams, acting as both an operational partner and a business

analyst. You’ll receive full onboarding and ongoing support from the current process owner, who will remain available as a consulting partner throughout the project’s duration.

Key Responsibilities

• Review daily activation needs from internal systems to identify items requiring action.
• Manage an internal support channel where Sales can raise questions or issues, ensuring timely and accurate
• responses.
• Troubleshoot discrepancies or blockers in a customer’s activation process by coordinating with cross-functional
• partners.
• Contribute to the monthly reporting package prepared for auditors.
• Maintain up-to-date documentation and help identify opportunities to streamline processes.
• Project Responsibilities
• Serve as the business analyst for a project focused on automating a currently manual workflow.
• Work closely with the technical team to refine requirements, clarify use cases, and support solution design.
• Prepare UAT test plans and cases, execute testing, and document results.
• Track risks, dependencies, and progress to ensure the project aligns with operational realities.
• What You Bring
• Strong attention to detail and a high level of reliability in daily operational tasks.
• Clear communication skills and comfort working with Sales and technical teams.
• Experience in business analysis, operations, or process improvement, familiarity with UAT planning and execution
• is welcome.
• Comfort working with documentation and collaboration tools such as Confluence, Miro, and shared knowledge
• bases.
• Ability to visualize and describe processes using BPMN or similar business process modeling techniques.
• A structured, ownership-driven mindset with a habit of organizing information and decisions so others can easily
• follow.

What You’ll Gain

• Responsibility for a core operational workflow.
• Hands-on experience contributing to an automation project from the operational and BA perspectives.
• Close collaboration and ongoing support during onboarding and beyond.
• The opportunity to shape and improve processes during a period of meaningful change

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