EOS IT Services SRL is a Romania-based technology company and part of the international EOS Group, one of Europe’s leading providers of financial and debt management services and a member of the Otto Group. Headquartered in Bucharest, the company delivers enterprise software development, IT systems design, and digital transformation solutions that support EOS operations across multiple international markets.

As a strategic technology hub within the group, EOS IT Services focuses on building scalable, secure, and innovative digital solutions that improve operational efficiency, automate business processes, and enhance customer experience. The company combines technical expertise with international standards, contributing to the continuous modernization of financial services through technology, collaboration, and innovation.

About the job

We are looking for a skilled Business Analyst to join our team! If you’re passionate about building mission-critical applications and thrive in dynamic, fast-paced environments, we want to meet you!

Requirements:

• Excellent communication and stakeholder management skills;

• Customer Support experience (preferably L1/L2 support in a software/application environment);

• Good working knowledge of SQL;

• Experience with BPMN/workflow automation tools (e.g. Camunda);

• Good analytical and problem-solving skills;

• Experience working in Agile methodologies – nice to have;

• Experience in the banking domain – nice to have;

• Comfortable with tools like JIRA, SharePoint, and MS Office Suite;

• Availability to travel abroad, if needed;

• Fluent in spoken and written English.

Responsibilities:

• Act as a 1st level of support in Jira - triage, investigate, and resolve incoming customer issues or requirements;

• Assign tickets to relevant teams and ensure proper follow-up and resolution;

• Configure business processes (e.g., country setups, rules, workflows) and support process automation initiatives;

• Communicate effectively with clients to clarify issues and provide updates;

• Facilitate workshops, stakeholder discussions, and process discovery sessions;

• Evaluate and test new or modified functionalities to verify that the product functions according to business requirements;

• Translate business requirements into functional specifications and user stories

• Work closely with the Product Owner to refine backlog items, clarify requirements, and ensure alignment with business priorities;

• Uncovering areas for improvement;

• Create and maintain user documentation and process guides;

• Prepare and deliver product demos and training sessions for clients and key users;

• Train client key users and provide ongoing support;

• Evaluate and test new or modified functionalities to verify that the product functions according to business requirements.

What We Offer:

• Flexible working hours
• Meal tickets
• Medical insurance subscription
• 21 days holiday per year
• 1 day of additional leave for each year in the company
• 1 day of additional leave for your birthday
• In-house and team events outside the company’s headquarters
• Hackathon, Wall of Fame (international INOVATION competition within EOS Group)
• Preferred offers from mobile providers
• Annual bonus based on performance
• Gift tickets for special occasions: Christmas/Easter/Children’s Day
• Possibility to work remote 2 days a week
• Permanent working contract
• Access to learning platforms Pluralsight, Udemy

If you’re ready to take on new challenges and be part of an innovative team, apply today!

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