About us:

Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.

Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.

Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning…

We are looking for a Business Analyst who is highly technically proficient, a great communicator and has a robust customer orientation. This role is both customer-facing and technical, with a primary focus on delivering and solving customer business requirements.

This is a key management role. You will work closely with the customer's business team. Your goal is to build solid, lasting relationships. You will transform their business needs into clear plans. These plans will then be developed and delivered to the customer.

The role involves establishing internal relationships with key stakeholders such as Sales, Product Management and Engineering. They are confident in advising our own project teams and customers on matters of high-level design and product enhancements, while being commercially aware and able to make sound judgment calls. The role also involves promoting our customer's platform with the help of Product Managers and Customer Architects.

Key responsibilities & duties include:

• Builds robust relationships and instils confidence with customers and within our customer environment
• Participates in on-site face-to-face workshops with the customer
• Leads the customer by promoting our customer's platform and its capabilities
• Contributes to the customer roadmap in collaboration with the customer management teams
• Documents all business requirements in detail alongside the customer
• Advises/Leads our customer's implementation team when needed during development
• Identifies new product enhancements and actively informs Product Management
• Identifies opportunities to drive Continuous Improvement activities

Required Experience:

• Customer-facing experience in previous roles required
• Impressive management and communication skills
• Must be able to deliver high-quality customer-facing documentation
• The ability to translate high-level business requirements to detailed requirements is a must
• Capable of handling multiple priorities in a fast-moving environment
• Be an initiative-taking individual, have a solid problem-solving aptitude and do not accept the status quo
• Must be able to operate within a multi-locational delivery team environment with both onsite and remote collaboration
• Knowledge of the Airline industry is required
• E-Commerce (retail) industry experience and/or experience in a high transaction volume or mission-critical cloud solutions (AWS, Azure, GCP)
• Be aware of Jira, Confluence, MS Office applications, Agile-based methodologies (SCRUM, Kanban)

What’s in it for you: 

• An opportunity to join a fast-growing company  
• Options for career advancement 
• Learning and development opportunities 
• Flexible working environment
• Competitive salaries based on experience 

Equal Opportunity Employer:

Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.

If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!

Not for you?

Check out all of our open positions in our and follow us on careers page for future opportunities.LinkedIn

P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.

At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace. 

Your personal data

Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:

• Used lawfully, fairly and in a transparent way
• Collected only for valid purposes and not used in any way that is incompatible with those purposes
• Relevant to the purposes we have told you about and limited only to those purposes
• Accurate and kept up to date
• Kept only as long as necessary for the purposes we have told you about
• Kept securely

If you would like to contact us about your data, please use the following address: [email protected]

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