Business Systems Analyst – Private Individuals, Customer Interactions & Branches

Join a team dedicated to building innovative solutions for Private Individual customers—whether they interact in branches or digitally. Our mission is to create a digital bank with a human touch, delivering accessible and stress-free daily banking through user-friendly apps and seamless remote channels.

What Will You Do?

• Integrate quickly into a supportive, diverse, and collaborative team.
• Design and deliver interactive digital, customer-facing services.
• Work closely with Solution Architects, Developers, QAs, DevOps, and other team members.
• Maintain strong connections with business lines throughout all project phases.
• Contribute to the improvement and management of our campaign management tool and mobile push notification features.
• Use AI tools throughout the development and optimization process.

What We’re Looking For

• Structured, analytical thinking and openness to innovative ideas.
• Familiarity with application server, integration, and database technologies.
• Experience working on large projects as well as regular changes.
• Understanding of banking software specifics (administration, processes, products, etc.).
• Strong presentation skills and solution-oriented mindset.
• Ability to communicate clearly with both business and IT colleagues.
• Willingness to build positive work relationships based on trust and responsibility.
• Team player, energetic, and eager to learn and progress.
• Previous experience with agile methodologies.

Qualifications

• Bachelor’s degree or higher.
• Average-level skills in one SQL flavor (T-SQL/PL-SQL/DB2 SQL, etc.) or NoSQL (e.g., Cassandra).
• Minimum 3 years’ experience in business & systems analysis.
• Proven experience in systems integration, including API design, implementation, and testing.
• Experience with Salesforce Marketing Cloud app (mandatory).
• Experience with MCP automation (preferred).
• Previous involvement in Customer Interaction projects (mandatory).
• Strong skills in visual modeling techniques (UML, ER diagrams, flowcharts), especially for integration architectures and data flows.
• Good command of English.

What We Offer

• A welcoming and inclusive workplace, where everyone’s ideas are valued.
• Opportunities for continuous learning and professional growth.
• Access to the latest digital tools and technologies.
• Flexible working arrangements for work-life balance.
• A culture based on teamwork, mutual respect, and support.

Ready to make an impact? Apply now and shape the future of digital banking with us!

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